Swapneel Chouhan
Simply put - these guys are legends!
Davis
Excellent customer service.
Ben Lythall
I am about to pick up my second bike from the guys at trek Ipswich they are a fantastic group of people that I now see as friends. they give great service no matter if you are a new or regular customer like myself. they are always putting their customers first and I will continue to buy my bikes from them. I have also loved trek as a whole. amazing bikes great customer service and friendly staff all-round.
Jordan
Took a different brand gravel bike in store for its first major service. It had a hard life and done over 2500k's on some sketchy tracks and was feeling a bit worn. The attention to detail on the service was next level. After it rode like a new bike. The tech even did the little things free of charge that weren't included in the service. I'd been over eager with the sealant at some point and glued the valves shut on one of the tires. It came back like new.
I later binned the bike and took it back in for a look a the bent handle bars. A different bloke did an excellent job and straightened them out again. Refused to charge me for the service.
The staff at this store are the reason I will always go back there. I can tell they are all passionate about what they do and give you a personal experience.
Nick Cook
Great staff and service ! Love the new E bike
Ty
Thorough product knowledge from years of experience. Premium mechanical skills. This is where you can upgrade your bike.
Michael Chandler
Service beyond expectation! :)
Julie-Anne Woodham
Great customer service on first experience. Thank you.
Ray Bright
I brought a high end competitor bike to get serviced. Easily the best service I’ve experienced, the attention to detail and run down of what was going to happen and then what work they performed amazed me.
The tech Jake picked up how lost I was with getting the bike dialled. Made a suite of set up changes for me and it rides like a completely different bike.
B Bulhan
Great products that are backed by an awesome team. The team at Trek Ipswich were upfront, easy to deal with and extremely knowledgeable. You can't ask for more than that. The team are straightforward, generous and know their stuff. I am extremely satisfied with the service that I have received.
Adrian Vass
Excellent customer service. Reminded me of the good old days. Got my cassette changed over while I waited. It was all setup and ready to go in no time. I even got a complimentary bike wash. I will be back.
Paul Raffaele
After shopping a couple of times now and for varying items also needed some servicing found the prices to be very competitive and the team at Ipswich are very helpful and great to deal with.
Elijah H
When I took my bike to Trek Ipswich, I was so pleased with the amazing service they gave and always have given. The team at Trek are so kind and helpful. They are passionate about bikes and they have serviced mine with great quality. It is so good, that it is like-new. I highly recommend Trek, I am so glad I went with them, you will not regret.
Clive Tucker
Friendly, Expert, and as always above and beyond service.
Kelly O'Doherty
Trek Ipswich have the customer service of champions. Highly recommend for any bikers out there.
matt burgoyne
great customer service, goes without saying the staff are friendly and informative
Gary Stephan
Great service. My bike always comes back like a new bike. Wouldn’t take it anywhere else.
Kaleb Rayner
Top service, fitted me in on very short notice to replace bearings in bottom bracket. Would recommend
Sofie Gusthart
Friendly & knowledgeable staff who completed our eMTB's services a day early.
Jeff Fletcher
Always friendly and keen to help.
