Matt H.
Stopped in the Trussville store today to see if they could help me with the truck bed cover I have on my son's Toyota Tacoma. It is missing a latch to keep it secure. Nick Cosby, the store manager, came out to look. It is a cover that they do not carry. He could have easily said that and moved on. He did not, he said lets see if we have anything that can work. I walked with him to the back of the store where he went through several storage containers of parts. Found something and out to the truck we went.
Nick spent 25-30 minutes on manipulating a part to get a positive fix. The truck bed is secure.
It is rare to find customer service such as this. Nick was friendly and genuine with his want to serve and make sure he could help with the resolve. I will come back and buy something soon. Great store and great store manager. Go give them your business!!