Craig Storey
Fantastic customer service in the Bracknell store. Thank you
Jonathan Robin
Mariana was superb
Nick Bryan
Fantastic service from all the staff at Trek Bracknell from start to finish when buying my new mountain bike. Highly recommended.
Robyn Lister
Super friendly and knowledgeable staff who go the extra mile
Amy Palmer
Huge shout out to these guys. I brought in a very cheap frame that I got off Facebook marketplace place and these guys worked tirelessly to replace the tyres and get it up to scratch for me. The team were so friendly and made me feel super welcome. I really can’t thank you guys enough for your hard work. I’ll definitely be back and recommend you to friends.
Ceri & Etienne Bookings
This is hands down the best bike shop I've ever been to. I rushed in quite close to their time closing in the middle of the week, expecting to have a quick look and be rudely ushered out of the door. I was approached as soon as I entered, explained what I was after and was then shown multiple bikes, discussed specs, looked online at new releases/options... Suggestions adapted the more I disclosed details on usage, riding style spec etc.... Honestly the best service I have ever had in a bike shop, super nice, very knowledgable, explained things well. (I have toured multiple countries on my existing bike and been in a shedload of bike shops/mechanics and never had this level of expertise friendliness combined!)
Rafal S
excellence service
Jason Weekes
Absolutely amazing shop! The staff are incredibly knowledgeable and friendly, as soon as I can I’ll be in for a Gravel bike !
James Sullivan
I can’t recommend Robin and the team at Trek Bracknell enough. Their customer service is second to none. Nothing is too much trouble, no pressure selling, and they genuinely want you to get what you need and give you the best advice.
Majid Mohammed
These guys are awesome. Trek Bracknell go above and beyond. Great bike knowledge and exceptional service! The coffee isn’t to bad either!
David Macrae
Fantastic customer service today when buying MTB shoes and pedals. Friendly, knowledgable and went out of their way to help. Highly recommend this shop
Jackie Pinfold
I was seeking advice on a new GPS device for my bike, I had a pretty good idea of what I wanted and Mariana showed me the product, chatted it through and helped me to make my final decision. There was no push, just genuine interest. Everyone I spoke to that day was warm and welcoming, a superb retail experience that I have already shared with others.
Marc Epstein
Robyn and the staff were exceptional. Always welcoming, very friendly, provided education and demonstrations and an all round good experience.
Renata Kirnosova
Bought our son's bike at this shop yesterday and want to say a big thank you to Robin and Jenni. They were very helpful, friendly and professional. They have explained and showed to my son all information he needed to know and also spoiled us with a lovely coffee while we were waiting.
Highly recommend this shop, plenty of bikes to choose for any age and lovely knowledgeable staff.
Marcus Bindley
V helpful knowledgeable staff
Mike Reynolds
Trek Bracknell has the finest staff of any bike shop around. They really go above and beyond to make sure you get the right bike for you. They carried out a side by side geometry comparison to my old bike to make sure I had the size that I would be comfortable with, and without that I would have purchased the wring side bike. They located the bike I liked and had it brought from the other side of the UK. So a massive thank you to Mariana, Jen and Robin. The real A Team.
Dan O'Sullivan
Bought my son's bike from here and it was fantastic service the day of purchase with the bike ready to ride away. Around a month after buying the bike he had a fall causing some minor alignment issues to the wheel, so took it to Trek bracknell. All fixed and given a check within a few minutes. Great service
Koun Kit Lee
Picked up my first Trek over the weekend. Spent the previous few weeks discussing specs and extras with Mariana who was very accommodating with my endless requests for price matching! Whilst I was in the shop I also had some good banter with Rob, Jenni and the mechanic (sorry forgot your name, he has the long beard) who helped me look at some parts for my Specialized.
Overall great friendly team, good communications and no hard sell tactics. Whilst I don't live in the immediate area it is was worth the trip.
Keith Porritt
Robin, thanks so much for your diligent attention and kindness on Sunday sorting me out for the 3CCR. Bracknell's gain is Chiswick's loss , your customer focus is exemplary. Good to be back in Bracknell where i bought my beloved Domane. It made it across America and is still going strong!
Cata Angel
I recently bought two bikes from this store, and I couldn’t be happier with the experience. The staff, especially the ladies working there, were incredibly friendly and helpful. They took the time to answer all my questions and made sure we found the right bikes for our needs. The quality of the bikes is excellent: sturdy, smooth to ride, and clearly built to last. I highly recommend this shop to anyone looking for a great bike and outstanding customer service!
