Clare Stevens
The customer service in this shop is outstanding. All staff I interacted with were pleasant and helpful but Marianna went above and beyond. She was so patient, explained everything I needed to know, let me have several test rides and has helped me to select a new bike that’s just right for me and I love riding it.
Ceri Richardson
Mariana was fantastic - so knowledgeable, friendly, patient. She clearly explained the differences between the two bikes I was interested in. Nothing was too much trouble for her.
Thrillseeking Conversions
Super friendly helpful staff
Greg Moxham
First class service, attention to detail, inclusivity and none of the ego nonsense usually encountered in bike shops. A real breath of fresh air. I hope the old fashioned personal service is always in fashion at Trek Bracknell.
Tobias Smit (Smitty)
Wow, what a wonder customer experience. I have just come back from Trek and had to write this review. From the moment you walk up to the shop , you have a sign that says: "All bikes welcome". Immediately it puts a smile on your face. Then you are greeted by an amazing friendly woman. A massive shout out to Bart wow took his time and inspected my Specialised Kenevo. He gave me a detailed report and quotation. Nothing was a problem for him. A brilliant, welcoming team who love their job. Oh yes, thank you for the great coffee.
K G
Over the last 3 decades I have frequented many a bike shop both independent and main stream manufacturers and having been recently introduced to Trek I have found them to be amongst the best I've encountered. The ease of location coupled with the professionalism of the staff makes Bracknell my goto. From arrival to departure the staff ensure that you are fully catered for offering advise as and when required in a honest and professional manner. They have a genuine passion for cycling and a solid knowledge of their products and by identifying the customers requirements can dial in the right equipment for you. I ride around 6000-7000 miles a year and having recently added a Domane to the fleet I can already envisage the majority of this years miles being done on this 'do all' machine. Its combination of comfort, spec, looks and performance will be great from a quick hour ride to all day in the saddle and it has the potential to be a great road or gravel bike at the change of a tyre.
I wish Trek and Trek Bracknell all the very best and know from my encounter with the Area Manager and the interim Store manager that it will be a huge success. Thanks for all the advise and customer support so far
Jonathan Quinn
Probably the best service I've had at any shop, let alone a bike shop. I had a fairly unpleasant crash nearby, 150km into a 700km charity cycle. Called the service team, and they went out of their way to get me back on the road. Bike fixed, helped me with injuries, espresso, new helmet. All of the service staff stayed late to help out. Genuinely incredible. Would not have managed the rest of the ride without them.
james hawkins
I recently had a service to my Whyte 603, and following a chat with the staff, decided on some comprehensive upgrades to the drive train. All of the staff I came across have been both friendly and knowledgeable in the advice given. My bike now rides better than it has ever done before, and the recommendations they put forward have all proved spot on. Trek Bracknell has fast become my new favourite bike shop, and I will back again for sure.
Gareth Davies
Bought a pair of Bontrager xxx - tried them on in store, staff very friendly and helpful.
Very clean store and had a good range of products to view / buy.
Mazin Ajam
Knowledgeable, helpful and friendly staff.
My Trek Rail was serviced to an excellent standard.
Highly recommend this store.
justin paterson
Great experience.
Bought a Marlin 5 for my son.
Next day saw that the model up was A 1x drivechain. Went in to upgrade /swop models
Staff were great and helpful and understanding.
Would definitely recommend shopping
For Bikes at Trek Bracknell.
Thanks
Jon Ward
Wanted a new hardtail mountain bike. The trek staff were incredibly helpful. The bike in the size and colour I wanted was ordered in built and ready to go in 2 days.
Great service.
I would definitely recommend Trek Bracknell.
Stuart Hendry
Knowledgeable and friendly staff and Trek make great bikes, would definitely recommend.
J B
I had a level three service on my Specialised Roubaix. Both Trek guys I spoke to were super knowledgeable and the service carried out was to a really high standard. I’m extremely happy with the service and will definitely be using them again - highly recommended!!
Mihkel Olop
Well done! You guys managed to fix my brake after I failed 3 times.
Zsofia Barocsi
Had to bring my non Trek bike with an issue in and it got fixed in an hour. Great customer service here!
Staff is really professional and kind, I might get a Trek bike for my birthday .
Federico de-la-Mora
Excellent experience buying a new bike. This is a very well managed business. Very good attention to detail.
Chris Doig
Brought my (non Trek) eMTB in for a service. Very impressed with the friendly knowledgeable staff. Picked it up a couple of days later and it looks and feels brand new all over again. Will definitely be using them again when I need something sorted.
sean parker
The entire team in the store were welcoming and friendly. They addressed my warranty issue on my Trek rail and kept me informed at all times regarding the repair. Bart went above and beyond to get my bike back on the trails as quick as possible and also came up with alternate options to do so. This store is a credit to Trek UK and will keep me coming back over and over again. Their customer service is up there with the best. Thank you again for all your help Trek Bracknell. Your great!
Cristi Bradu
What an amazing place to Service your bike. Friendly team and really professionals.
Thanks Trek Bracknell for great customer experience.
C.b
