Stuart Hendry
Knowledgeable and friendly staff and Trek make great bikes, would definitely recommend.
J B
I had a level three service on my Specialised Roubaix. Both Trek guys I spoke to were super knowledgeable and the service carried out was to a really high standard. I’m extremely happy with the service and will definitely be using them again - highly recommended!!
Mihkel Olop
Well done! You guys managed to fix my brake after I failed 3 times.
Zsofia Barocsi
Had to bring my non Trek bike with an issue in and it got fixed in an hour. Great customer service here!
Staff is really professional and kind, I might get a Trek bike for my birthday .
Federico de-la-Mora
Excellent experience buying a new bike. This is a very well managed business. Very good attention to detail.
Chris Doig
Brought my (non Trek) eMTB in for a service. Very impressed with the friendly knowledgeable staff. Picked it up a couple of days later and it looks and feels brand new all over again. Will definitely be using them again when I need something sorted.
sean parker
The entire team in the store were welcoming and friendly. They addressed my warranty issue on my Trek rail and kept me informed at all times regarding the repair. Bart went above and beyond to get my bike back on the trails as quick as possible and also came up with alternate options to do so. This store is a credit to Trek UK and will keep me coming back over and over again. Their customer service is up there with the best. Thank you again for all your help Trek Bracknell. Your great!
Cristi Bradu
What an amazing place to Service your bike. Friendly team and really professionals.
Thanks Trek Bracknell for great customer experience.
C.b
Jon Crompton
Very neat looking store and very friendly knowledgeable staff
Scott Talbot
Very friendly team, with great customer service.
I took my bike in for repair and had it back within the hour, with a new Bottom Bracket. Exactly what's needed, when you use the bike for your daily commute.
Anneke P
Really great service. This is a new branch in Bracknell and will be a great resource for riders at Swinley forest.
James Wiltshire
Bart and the team provided a fantastic service for my MTB hardtail. I had a number of components replaced which were identified in visual inspection within the agreed budget and I was kept updated at regular intervals. Great to have a bike service in central Bracknell again! Thanks
scott rance
Had bike fully serviced, ready for collection within 24hrs.
Knowledgeable and friendly staff.
Ribin Robin
Sadly had an issue with my trek bike i purchased from the bracknell branch. Manufactors issue so not down to the store. The store sorted me a refund, took all my parts off and got this all sorted within one day. Great staff and great shop.
Mark D
Friendly and helpful staff. Complete range of products and easy to park in Waitrose car park.
Rhys Corfield
In general they are very helpful but I wouldn't leave one of my bikes with them again.
I paid for the highest level service (~£850 inc. New breaks) for my trail bike, the frame was damaged during the service and they didn't bother to tell me about it.
They used what looks to be flathead scewdriver to open my headset, so that area of the frame is surrounded in chips now.
I wouldnt recommend trek for anything that requires your bike be left unattended. They have lost my trust for 1. Damaging my frame 2. Not owning up to it.
Darren Wright
Terrible customer service. Zero help with an issue on a bike under warranty. Steer clear unless you are a lycra clad roadie.
Billy Vaughan
Front door says opening hours are 9am Monday to Thursday. Arrived at 9.45 and shutters were still down.
Richard Pratt
Mike Doyle
