Robert Brill
Excellent customer service. The staff know what they're talking about, are happy to help and offer their knowledge and only try and sell you the right kit for what you need. Best bike buying experience I've had. Will be coming back when I replace my road bike.
Alistair Coombs
Great team and great service! I mainly dealt with Cookie and Mariana who's communication and knowledge were second to none!
Stuart Parker
The staff at this store are great: really helpful, really friendly, and go the extra mile for their customers. Also a great sense of 'community involvement', helping to promote cycling in general.
Rachel Baker
Great customer service and choice of gear
Trevor Jones
In Early 2023 Trek Bracknell supplied me with 2 bikes. A Trek Domane SLR and a Trek Procaliber. Very satisfied with the bikes and they have taken excellent care of them with regard to the subsequent servicing. Enthusiastic knowledgeable and friendly staff. I would highly recommend this store to any cyclist or anyone thinking of taking up the sport.
Chrissie B
Ordered some tyres, fab service from Mariana, she was so friendly and helpful
Tracy Jeffery
Absolutely amazing staff and store would certainly recommend and use repeatedly! Most pleasant shopping experience we've ever had! Have one very happy son, they really worked hard to make sure we got the bike we needed and wanted. A* service. Thank you Trek, and the two amazing members of staff. Can't wait to go back to collect (and shop again!).
Michael Orriss
I have a mountain bike that didn't feel right when I rode it. Matty and the team did an excellent job in recommending adjustments and they were able to complete them on the day and check everything was functioning correctly watching me riding outside the shop. Superb service from a friendly and knowledgeable team. Thank you and keep up the good work for people in Bracknell and the surrounding areas.
tim richards
Brilliant Team at a great store
Eilidh Simpson
I visited the store only to test some bikes I'd seen online. Mariana served me and was so incredibly helpful and knowledgeable. I didn't plan on buying a bike directly from Trek as I'd seen them cheaper online, but Mariana price matched to the cheapest she could find, which was incredible, and I ended up buying the Marlin 6 Gen 3 there and then, and taking it home same day. Lovely store, lovely people, couldn't it recommend more.
John Craig
Everyone is very welcoming and friendly. Great spacious shop showcasing Trek bikes. Apparently they have a demo fleet too so we'll worth the visit if you intend to buy a bike.
David Smith
The team was very helpful and friendly when in-store. They serviced (Level 2) my and recommended replacement parts to maintain its efficiency. When it was handed back it was in showroom condition. Taking into account that the team was very busy leading up to the end of the 15% off servicing offer, I do think the communication could have been better as to when my bike would be ready I dropped it off Wednesday 28th February and was told it was booked for Friday, when I didn't hear anything I called the store around 5:00 pm on Friday to be told the bike wouldn't be ready and that it was booked in for Saturday. When I didn't hear anything on Saturday I called the store around 5:00 pm and was told it would not be ready until Tuesday when the store was next open. I received a text message as promised on Tuesday to say the bike was ready to be collected. On this occasion, I was in no real hurry to receive the bike back but if I had it may have been a different story.
Adela Cernat
Awesome services and products
Stu Wilson
Matthew the technician at the Bracknell branch was excellent with helping me with the Shimano crank recall issue I had and in talking me through the current range of Trek bikes. I will definitely go back to the shop for future bike purchases and help with my bike.
Michael Longley
Walked into town and stopped in as we were passing on a whim really. We were served by a man called Cookie and he was absolutely brilliant. He spent ages exploring different options with us and letting us test ride different bikes in the area out the front of the store, gave us free coffee and soft drinks and then put together a quote for bike to work scheme.
He is obviously really passionate about cycling and customer service this really comes through when dealing with him. An asset to the business.
Jai Taylor
Went in today and was warmly welcomed by Robbie. He couldn't have been more helpful and kind, especially with my lack of biking knowledge and stupid questions. Will 100% be using their services and products going forward. Lovely atmosphere/vibe in the store.
Jake Imms
Excellent quality products at reasonable prices. Your customer service however is incredible! My recent visits to Trek Bracknell have been brilliant, your staff there went above and beyond to help me find my ideal bike. All the staff were warm and friendly, were very knowledgeable and helpful, no question was left unanswered and I didn’t feel I was rushed or being upsold too. Special shout out to Mathew and Mariana who, along with the manager (Steve I think) made my ordeal of having to pick the perfect bike with little knowledge just that little bit easier. Thanks again Trek and in particular those members of staff from the Bracknell branch.
Jake
Terry Sands
Brilliant staff, great bike and all set up for me
David Gibson
Absolutely faultless service from Robert and his team who were knowledgable and helpful throughout. If only more retail experiences could be as good. Thank you.
Dom
A huge thank you to Robin and the whole team at Trek Bracknell. The service and knowledge is first class. They not only completely sorted out my bike but spent the time to teach me about the maintenance. Thank you also to Cookie for the Cycle-Fit, which has improved my comfort and power plus got rid of a twinge in my knee. I highly recommend. Dom
