Sharon Mc
I had a very pleasant experience with the guys in Trek Bracknell. They were friendly, attentive and listened to what I wanted from an eBike and what my was budget was, but they weren't pushy for a sale whatsoever. Originally I was looking for another brand but my partner persuaded me to try Trek as he has a good relationship with them, having used them for servicing his own eBike and having Trek bikes previously. From the moment we got in the shop, we were offered a drink (which was welcomed on a hot day) and were listened to when I explained what I was after. As a 50yr old who now struggles with hills and long distances due to asthma, I wanted an eBike to give me confidence to ride again. My partner and I do the trails in Swinley but I was struggling on my current bike. I am not the most gnarly MTB rider and didn't see the need for a full sus MTB, so the Trek Powerfly was ideal. The guys went through all the various options and in the end, we found a bike that was closer to my budget, esp when a discount was applied to match another website selling the same bike. I finally picked up my bike last Thurs and I love it. Again, Robin and the guys were friendly and attentive and offered loads of good advice before we left the shop. We went out that evening in Swinley and gave it a spin. I can't wait to get out there and explore more places and restore my confidence in riding again. Thank you.
Nicole Ballantyne
Great service. A pleasurable experience. Thank you
Sarah Hood
Came in with my daughter to buy some cycling gloves for my husband. The service we received was outstanding. The man who served us was friendly and helpful and gave my daughter stickers and a card to give to her dad for his birthday with his gloves. The shop had such a lovely, calm atmosphere I am tempted to go back just to chill out!
John Clegg
Popped in this morning to sort out a niggle with an accessory. Had previously purchased a new bike 3 weeks ago. Early as its Bank Holiday but welcomed me in, remembered name (I'd only visited once before) and treated me as an individual. Definitely Trek shop of choice from now on.
Oliver Polhill
Fantastic, friendly service from a very knowledgeable young man. Extremely patient and even helped to load our new bike into the back of our car. Thank you!
Sebastian Rowe
Took my bike in for a service. Staff are very friendly and helpful. Technician quickly and efficiently diagnosed my bike and explained the servicing which was required. They were able to lend me a bike while my bike was in the store being worked on which was very helpful.
Anthony LOPEZ.
My name is Anthony Lopez and i recently brought a trek mountain bike, the service I received by the employees impeccable, I was guided and advised on the best bike which would suit me.I am forever grateful for the service and quality of Trek Bracknell i received and would definatley go back for the next chariot.
James Grant
Best bike shop ever! Fantastic customer service from Robin and the team. Super glad i've joined the Trek community!
Can't recommend Trek Bracknell enough
Anthony Hope
Friendly, helpful and knowledgeable staff, prestigious main dealer state of the art facilities with an extensive range of bicycles / accessories in stock and a great cup of delicious hot coffee available whilst you ponder. Thank you Calvin and Bart for your assistance helping me choose the most appropriate options and setting up my first eBike - I’m delighted!
Arturo Aguilar
Friendly staff who take the time to listen, provide good advise and really focused on customer satisfaction.
Kristina webb
Highly recommend Trek and Matthew gave us first class service . His knowledge and passion for the product was amazing. Thank you for all your expertise and tips. Well done
Lee
Great service polite very helpful staff totally satisfied with my purchase will be going back for my bike parts and upgrades
Anupam Gupta
Fantastic shop and fantastic people and service. We are lucky to have a cycle shop like this in the neighbourhood.
Alex Davies
Great service from a bunch of nice and knowledgeable people
saenthan skanda
Bicycle was ready fully assembled, got one year free servicing and got a free bike bottle.
Kerry Trentham
All I can say "I am blown away"! Pricing of stock is a little more than the general bike store, but I don't go to Trek for cheap stuff, I go for good quality stuff like Bontrager. To tell you the truth, I go there for the service. No matter what job they are engaged with at the time I walk in, the tools will be downed right there and they will help me. And if I have to name names I shall: BART, MARIANA, LOUIS, DIMITRII are those that I engage with most frequently - I have never encountered service like they have given me over the year that I have been frequenting their Trek store in Bracknell. Long may you live Trek Bracknell!!!
Camilla Richardson
Friendly, knowledgeable and helpful staff.
Wayne Readshaw
Fantastic products, and even more impressive is the service. All members of the Bracknell store I’ve dealt with have been massively helpful. In particular, Mariana has helped me with the purchase of two new bikes, over a period of weeks. I can’t recommend them enough.
Eddy May
The staff were very helpful, took their time going through everything the bike needed and when I picked it up they went through everthying they had done, even showing me the parts they had removed. I will be returning to Trek Bracknell for further serving, accesories and hopefully one day a new bike.
paul darcy
great customer service
