John Payne
I'd dealt with the shop under it's old ownership, and had been happy with the service I had received in maintaining my previous Trek Fx 7.2.
Last Saturday, while preparing for the Big Canberra Bike Ride on Sunday, I hit a problem with the brakes on my current Fx 7.4. I arrived in the shop 20 minutes before closing- just the sort of thing a retailer can do without ;-)
I explained the problem to one of the staff, who introduced me to Duncan. This guy was great. He fixed the brake issue in about 5 minutes, then went to the trouble of oiling the chain, and checking the alignment of the wheels.
His wonderful service meant I was happily on the road next morning, doing over 62km- riding from Kambah to Lake Burley Griffin, then the 20km Big Canberrs Bike Ride, then back home to Kambah. My thanks to Duncan, and Trek.
Ken Gibson
Ben was great. Organised the spare part and a week later when I came back into the store to collect the part he recognised me. Wasn't a large purchase but very helpful. Ken.
B M
Good service, quick turnaround, and good price.
Carissa Kirk-pattman
Fantastic mechanic Jeremy is a super star,worked back to get the new bike tuned in. Very knowledgeable and just a complete legend.
Thanks mate for all your help.
et howie
very helpful customer service.
Mobtek Mobtekl
Staff are fantastic here, go above and beyond to help you out
Luke Galvin
I just bought my third bike here off Rob and Darryl. They have great knowledge but for me it was the time they took to listen and answer my questions. Great experience and the bikes are awesome. Rob treated me like he was the owner, if he isn't then let him buy in before someone else does and Darryl has fixed my bikes reliably and always within quoted price. Very happy
Matthew Cole
Had a front derailleur readjusted on one bike and a new fork installed on another. Both times a great result and charged less than what was originally quoted (although I wouldn't have known any better if they'd charged the full quote). Will be back.
Will
All the staff are friendly, knowledgeable, and were very patient while I decided between models, suggesting that I rent from the Fyshwick Branch to get a proper feel for the 2 bikes.
My sales person, Duncan has a can-do attitude and has always done his best to never say no, has looked to sort out everything that I wanted.
The store manager, Dan was there when I picked up my bike and ran back in the store to grab some microfibre cloths to protect my bike on my bike rack.
Ended up buying 2 bikes, one for me, and one for my partner.
Mark Taylor
Friendly and knowledgeable staff who ask enough to make sure you’re getting the right product for your cycling needs but don’t badger you!
George Quarmby
Good range of products, staff are helpful and knowledgeable about all things cycling.
Mark Lamond
Good service, excellent range of bikes
Ben O'Keeffe
Big store, helpful staff
Duncan Buchanan
Really helpful and knowledgeable staff
Damien Buswell
Friendly staff, but lacks that old school bike shop culture. Limited bike range.
Jase Kosseck
Rang two days ago after purchasing the bike about two weeks ago. Told the bike had not been built yet and it would be ready in two days time. I took a trip to the shop on the other side of town and they had built the wrong bike, for another person. Customer service is not the best and leaves me with little confidence
Ben Cross
Staff were helpful, but my brand new bike left the store without the tool to remove the rear wheel, rear shock valve cap and the headset was loose. All are easy to fix just not the care you would like see when your bike was over $10,000. I was also told that no one in store can install the frame protection kit they sell, Trek please get them trained.
T J Catanzariti
We thought we'd deserve some basic manner from Duncan. It is okay that a shop is busy but it isn't okay to be rude.
John S
Extremely poor experience here, unfortunately. Box of Bikes had provided some sponsorship for an event that I was involved in, so I thought that I'd give them some business - I had a wheel that needed to be trued and some pedals that I wanted to replace and the old pedals had defeated my capacity at home to remove them.
They told me that the wheel was beyond redemption and would cost $200 to replace and that they had removed one of the pedals but damaged the thread and that the second pedal was impossible to get off. They quoted me $500 for a new crankset.
$700 was well beyond what I wanted to pay, so I told them that I would pick up the bike and I took it to my regular bike shop, who trued the wheel and replaced the pedals and charged me a total of $40. 500km later the repaired bike is going just fine.
Loc G
