Extremely poor experience here, unfortunately. Box of Bikes had provided some sponsorship for an event that I was involved in, so I thought that I'd give them some business - I had a wheel that needed to be trued and some pedals that I wanted to replace and the old pedals had defeated my capacity at home to remove them. They told me that the wheel was beyond redemption and would cost $200 to replace and that they had removed one of the pedals but damaged the thread and that the second pedal was impossible to get off. They quoted me $500 for a new crankset. $700 was well beyond what I wanted to pay, so I told them that I would pick up the bike and I took it to my regular bike shop, who trued the wheel and replaced the pedals and charged me a total of $40. 500km later the repaired bike is going just fine.