Sam Buchanan
Great service, communication on ordered parts and friendly
Greg Higgs
Great service. Friendly staff. They know they product.
Jay Cooper
I recommend the mechanics at Trek Phillip. Quality workmanship - exceptional service and attention to detail. I am really grateful for the care they took in doing a complete overhaul of my BMC. Done within a week. Would recommend to anyone. JC
Boyd Houweling
Great Staff. Best bike service I have ever had.
Jaspreet K Gill
I love my new ride Marlin 5. Duncan customer service at Phillip store was amazing
Adalasia Voltaire
Really really kind people. Gave me time to think and answered all my stupid questions about ordering/ buying through them an adult tricycle … yes a very unbalanced and clumsy 48 year old on a tricycle would be hilarious but hey-those laughing at my tricycle dreams- don’t dis my hippie dreams of tricycle grocery shopping without falling off a bike once on my life. You guys are wonderful and will be ordering soon once I can decide on the colour
Rich
After a bad experience with another bike manufacturer I placed an order for a Slash. I was told I'd have to wait a few months - no issues here, as I was in no rush. In no time at all (couple of weeks) I received a message my bike was ready for pick-up.
After the first service I had a few issues arise, I brought these to the attention of the service department - they not only rectified these issues immediately but they took responsibility and took the time to explain how the issues happened and how they fixed them.
Thanks heaps team, I love the bike and the service. - Rich
Jeff Stiff
Great bikes and very helpful and knowledgeable staff.
Andrew Hetherington
Great service and very helpful.
Steve Quodling
Went in with a decent budget for a new bike and the guys didn’t try to sell me the most expensive bike they had even though I was. They went though a few different bikes with me (hard tail and full suspension) and ended up with a hardtail for the trails and just general rides I’m doing/looking at.
The fellas there love what they do and the customer service is amazing.
Will definitely be back!
Kevin Lea
A wonderful team who have helped us out twice just recently. Helpful and courteous. Faultless customer service and a pleasure to talk to. Thank you Paul and Damian.
Fabrice Boone
Helpful, knowledgeable and highly competent sales and mechanics staff. Long life to the LBS!
Tom Martin
These guys are amazing. Helped me out a lot to get my daughters bike up and going right on closing time. Thanks alot
Tanzil Hossain
The young fella on Sunday was very helpful, set the benchmark for customer service.
Gez Hodshon
Phillip Trek store were awesome. Patient and helpful, they built my bike for me with no issues around my requirements.
Stephen Morrow
Fantastic service, weather buying or for servicing the team are great!
Ivan E.
In these challenging times of the global bikes and parts deficit, they were able to find me a full suspension mtb faster (by 3-4 months) than anyone else and for a very competitive price. Also, special thanks to staff in the Phillip store for the great customer experience they provided: flexibility (needed the bike assembled sooner as was going away), consulting re: maintenance etc. really impressed! Will likely come back for a new carbon roadie later this year
Mark Kethro
Thanks to Paul and Duncan for helping me to fit a bike carrier at the weekend. Thanks to them we are on the road again with our bikes.
Patrick O'Meley
Super friendly staff, keen to share knowledge and guide you through choices - but always listening to hear what you need - not pushing anything in particular.
Neil Bramble
Friendly service, solid advice, and no up-selling. Did exactly what I asked for, extremely happy with Paul and the team.
