Osman Mewett
Great product knowledge and friendly service
Emma Ward
Went into trek Phillip in March to look at bikes, wasn’t pushed into a purchase on spot, friendly and knowledgeable staff led us in the right direction and sizing and am very happy to say went back today to purchase 2 Marlin 5 Gen 2 and had the most amazing experience both times all because of the service and kindness shown by Duncan! Thank you so much!
Tony Mee
Knowledgable and professional staff. My bike ( a Trek dual sport plus) went in for repairs and a service. High quality work
P M
Great helpful service, bike mechanics happy to advise on little things you can easily do yourself. Reasonably priced bike servicing.
PjRB Studios
Really Helpful staff, polite and knowledgeable would highly recommend.
Maurice Bellert
The young guy Josh was very accomodating and had good knowledge of cycling and cycling products. Great to have a chat with Josh about all aspects of cycling.
Ian Maas
Big shout out to Duncan and the team. We always get great service and the entire team is friendly and helpful.
David Campbell
For the last two Februarys, I've come home from the UK for the month and done a lot of riding, and in both years, the staff at this store have offered exceptional service - friendly, helpful, and skillful. They've resolved issues on a rental bike and, this year, on my bike (which is not a Trek). I've been to several good bike stores in the UK and Europe, and these guys are equal to the best. If I lived in Canberra full-time, they would be my go-to place.
Aidan Wilson
Super friendly and helpful staff, had a long standing issue that I had no idea how to fix old mate diagnosed it super quick and fixed it just as quick would definitely recommend
Matt Fenwick
The most helpful, down-to-earth and pragmatic bike shop in town.
Andrew Boxshall
Knowledgeable and friendly staff. Great people to deal with.
Martin Pollock
Great service experience. Was able to deliver with top standards for my daughters birthday. Very impressed
Sam Buchanan
Great service, communication on ordered parts and friendly
Greg Higgs
Great service. Friendly staff. They know they product.
Jay Cooper
I recommend the mechanics at Trek Phillip. Quality workmanship - exceptional service and attention to detail. I am really grateful for the care they took in doing a complete overhaul of my BMC. Done within a week. Would recommend to anyone. JC
Boyd Houweling
Great Staff. Best bike service I have ever had.
Jaspreet K Gill
I love my new ride Marlin 5. Duncan customer service at Phillip store was amazing
Adalasia Voltaire
Really really kind people. Gave me time to think and answered all my stupid questions about ordering/ buying through them an adult tricycle … yes a very unbalanced and clumsy 48 year old on a tricycle would be hilarious but hey-those laughing at my tricycle dreams- don’t dis my hippie dreams of tricycle grocery shopping without falling off a bike once on my life. You guys are wonderful and will be ordering soon once I can decide on the colour
Rich
After a bad experience with another bike manufacturer I placed an order for a Slash. I was told I'd have to wait a few months - no issues here, as I was in no rush. In no time at all (couple of weeks) I received a message my bike was ready for pick-up.
After the first service I had a few issues arise, I brought these to the attention of the service department - they not only rectified these issues immediately but they took responsibility and took the time to explain how the issues happened and how they fixed them.
Thanks heaps team, I love the bike and the service. - Rich
Jeff Stiff
Great bikes and very helpful and knowledgeable staff.
