I live on the West Coast of Florida and had a leak occur in my pool solar panels. I contacted the local company who installed my system only to find out that they no longer deal with the manufacturer of my panels and that they no longer service the systems they installed. After many frustrating phone calls without any resolutions I found Climatic Solar on the internet who represents the manufacturer of my panels. I called and spoke with Erik who sympathized with my situation and took time out of his day to allow me to vent my frustrations. Erik told me that he had the plugs I needed to repair my leak and that he would send them to me. This is the unbelievable but true part that blew me away. Erik said that due to the run around I've been experiencing, he was going to send me out the plugs and would not charge me for the parts. Wow, a company that actually cares about people and looks for ways to help out. I spoke with Eric on Thursday the 19th of Sept and on Saturday the 21st I received a priority mail with more plugs then I requested enclosed. In addition, the postmark showed that Erik payed over $7.00 of his own money to send those parts to me. I can't thank Erik enough for his kindness and understanding and I hope that anyone and everyone who is interested in or experiencing issues with their current system will contact Erik because he and his company are by far the most honest, sincere and professional company I have every dealt with.