Rumor has it... we're awesome!
Ryan
Sam was great
Andres Marin
Very kind and super helpful/friendly
Alexis TVR
Good communication fast responses and easy web to pay or request maintenance
Lauren Montgomery
Before renting our condo unit, we triple bid three different management agencies in Portland before deciding to go with RPH. They are competitive in their rates and had good service reviews. We worked with Arely Sanchez, who was extremely professional, punctual, well organized and friendly. She really sealed the deal for us. She showed up at our condo with a packet of all the information about the agency which we could review at our leisure after her departure. She had also done market research about the building and location in advance of the tour, so she could give us a ballpark estimate on the rent we could expect to make. Both of the other agencies we met with failed to do this legwork, which is one of the most important factors for owners. Obviously everyone hopes to earn as much as possible from their rental, but Arely was realistic about market rates during Covid and winter (which is an off season). After half a dozen showings, we ended up getting a renter within a month or so, which was great for that time of year.
My reasons for 4 stars instead of 5:
A great improvement for the agency would be to have a smoother handoff on the billing process. Not being a math major, I still find their monthly statements very difficult to decipher. I would’ve appreciated a brief tutorial from their billing department to better understand their process and the online portal.
We got a weekly update from Jennifer, the agent that hosted tours for potential renters. I would’ve appreciated knowing after each tour whether someone was interested or not. I know she’s quite busy, but it’s hard to wait for news when you’re eager to get someone placed in the condo ASAP.
We also had a hiccup with maintenance. We had some repairs that needed to be made, which I detailed to Arely during her condo tour. Unfortunately, a stove burner that needed replacement somehow slipped off the list and wasn’t repaired in time for the renter’s move-in. So that was a bit embarrassing.
These are small issues in the overall picture. I would feel confident recommending RPH to any owner that’s looking for a reliable management agency. Our experience has otherwise been excellent and I feel confident that they have everything under control (which is essential when you live hundreds of miles away)!
Joe Couch
Renters beware: They require professional carpet cleaning on move out, no matter the state of the carpet on move in. They expect professional level cleaning and will charge you for it, no matter the state upon move in. They have high class standards with mid tier offerings, all while passing the cost of doing business onto the tenants.
On move in there were multiple paint and furniture stains, items left behind, stains on the blinds and not professionally clean.
During our tenancy, we dealt with delayed maintenance requests unless we reached out to the property owners maintenance, which he requested, only to be told not do so by RPH.
We were subject to biannual inspections from RPH to test the smoke dectors, which according to the lease was our responsibility. During this time they also took photos of the property. Neither of these were disclosed in the lease.
During the move out process there was poor communication and lack of respect to our space. They scheduled a showing even after we told them we were in the process of packing.
In our almost 20 years of leasing, we've never experienced anything like this. We do not recommend renting from RPH.
Jeremiah Horner
They are timely on maintenance, which is great. Darla, herself, is ok and seems reasonable. Members or her staff, however, communicate poorly, to the point of seeming adversarial.
I suppose RPH is about as good/bad as the average PM... certainly better than some. For a much better experience, checkout ADI. Nedra over there is a gem.
Mary Newton
We are moving out of the country for a year and wanted to rent out our home as soon as possible. With so much to do in a short amount of time, we decided a property a management company was the way to go. We contacted Darla and she was responsive and professional.
Bobby Slayden
I had deleted my review because I do not want to have any association with this company, but I've received advice to resubmit it:
Rented a house from Rent Portland Homes Darla Andrew's Office from May 2023 - May 2024 in Aloha. The home and the area is nice. The neighbors were great.
Rent Portland Homes is a great incentive to buy.
Prior to move out, I called to schedule a walk through and was informed by their staff that they do not perform a move out walk through. My lease contract states that I need to call to schedule a move out walk through. Prior to move out, I patched 20 drywall anchor holes for curtains throughout the house. I did anticipate some charges for the patches to be sanded and painted. My partner and I did extensive cleaning ourselves, and we also hired a professional cleaning company to do a move out clean for $620.
I received a call to detail the charges I would be receiving against my security deposit, I was informed I would be charged $450 due to a small amount of grease found under the stove top burners, and the garage needed to be swept. I disputed the amount, and was told that when the cleaning company finds any dirt in a room, they then clean the entire room. I disputed this as being neither fair nor reasonable. At this point the staff member insisted we move to email communication only. They also attempted to charge me for the lawn being overgrown and I had to remind them that a landscaping company we did not hire had been coming every two weeks since we moved in. I later received an email stating that the cleaning company had accidentally charged for a full cleaning. I received a callback that I would not be charged for the landscaping. I was not informed about the repair charges until I received the disposition in the mail along with the check.
Questionable, non-timestamped pictures were used to levy move out charges against the security deposit. Outright refusal to provide original and unaltered files for review. Renters will require their own video(s) of every square inch of the rental, including windows, blinds, inside drawers, inside cabinets, and inside appliances to demonstrate functionality and cleanliness at both move in and move out. I would recommend also taking video of the outside and surrounding property to be safe.
Repairs are billed through Pumpkin Ridge Home Repairs, which is registered to Darla Andrew. The repair company charges more than double the average hourly rate for a licensed and insured handyman in Portland. They will also charge the cost of a full blind replacement due to a broken slat.
Cleaning is invoiced through a questionable cleaning company. Invoice had no business license # and no contact information other than an address. I went to the address and the two people there stated they were not familiar with said cleaning company. It is also a home that Rent Portland Homes leases, and according to the office, it is the personal home of Darla Andrew. Rent Portland Homes also divulged personal medical information of the individual I spoke with as a means to discredit them.
The receptionist I spoke with in the office was pleasant, although appeared nervous. I was informed of additional photos of the inside of the oven that justified the cleaning charges that was neither referenced nor provided to me, nor was I shown these images during my visit.
I have lived all over the country and I have rented from multiple rental companies. More often than not, I have had a pleasant move out experience. This may be the first time I have been directly lied to and blatantly overcharged for minor repairs. Pay attention to the Yelp reviews and the lower star google reviews. My experience suggests there is a lot of validity to the other complaints.
Brianna Smith
Mostly average rental agency. Sometimes quick to respond and resolve issues, other times weeks/months. Deducted a star for move out experience, communication on processes and policies could be greatly improved.
Adam Prince
editing my review in response to RPH's comment (previously blank):
Sure -- I'll fill in some of the details that have been left out.
1) The rental home was without heat for ten days in the month of February. It took four days for the vendor to arrive, and another six for the issue to be fixed.
The delay between the diagnosis and fix is understandable to a degree - the inclement weather delayed the part needed to fix the furnace, however a four day response time to diagnose a gas-leaking furnace in February is unacceptable and the coordination of the vendor lies on your office.
2) We are very grateful to Jessy for driving out in the weather to deliver the heaters -- however you are required by law to provide a suitable living environment (heat in the winter) to your tenants, and are not entitled to kudos as a management company for not allowing your tenants to freeze in a snowstorm.
3) We are very grateful to you and the owner for allowing us to move out of a home that had three separate gas leaks over an 8 month period requiring multiple heat & hot water shut offs.
4) My apologies, this was very helpful in the midst of an otherwise terrible situation and credit where credit is due, I am amending my review from one to two stars.
Regarding the TV mounts -- I am unsure if this is a simple mistake or an attempt to misconstrue the events that transpired. The TV mounts were present when we moved into the property, we removed them and left them off. Regardless of the TV mount status, by and large the amount taken from our deposit was from cleaning fees charged rather than maintenance from the wall mount or otherwise.
Given that every property management company hires cleaners after tenants move out (regardless of how well the property is cleaned prior to move-out), it's generally an expected loss on the deposit.
We recieved $2,774.29 of our 3,500 deposit back, with approximately 500-700 of that spent on cleaning fees. So overall we did quite well with our deposit and I do not have any concerns about retaining it in the future.
