Rumor has it... we're awesome!
K
RPH Darla Andrews Office asks you to urgently sign the lease with only 24 hours to decide, and then once you pay them a deposit, first months rent, and a move-in fee, they make it almost impossible to get your move-in information, keys, move-in date, they don't even coordinate with the building for your move in date, they leave you to work through the process of trying to find someone to help and then they help when you bother them enough.
The virtual tour of the apartment was also deceptive, as we found very obvious mold/mildew on the ceiling of the bathroom but this was somehow missed in the professional inspectors initial report (sidenote, they only give 3 days to reply to the report with any contending info) The walls also have a mystery dripping sticky substance, interesting that this was missed too as it's the first thing your eyes hit when you walk in to the place.
For such an expensive property I would think they would have higher standards, but this is obviously a problem from the top down as Darla seems bothered to help her clients, too. This move-in experience is the most stressful I've ever had and would recommend you go elsewhere before deciding to go down the road of communicating with 7 different people who have no idea what's going on with your situation.
It's obvious I'm frustrated, but a new home or experience shouldn't feel this way. It's disappointing and really takes away from what we were hoping was to be a great experience.
To respond to RPH's response, I understand that humans can make errors but when your entire job is to inspect a property for damage or anything of the sort, it's pretty bad when you don't notice an entire ceiling full of MOLD spots.
Please send someone as soon as possible to rectify these items.
Harlow Boge
Working with these people is near impossible. Every member of staff I've worked with has been rude or doesn't get back to me. I get interrupted on the phone frequently when trying to get a simple answer to a simple question. I called in the day before to get a simple answer regarding a 24-hour notice I received, and never ever got a call back. They dealt with me over email and didn't really assist me with any concerns. I have a dog and the reason I rent with a yard is for the dog. They're refencing and will not pro-rate my rent even though I will not have the same access to my yard. I cannot let my dog out in a yard that has no fence. I'm not sure why that's a complicated concept. I couldn't even get a simple "I understand your concerns and I'm sorry". God forbid their clients feel heard. My 24-hour notice was also incorrect. I was then informed they'd also need access to my yard for two additional days that were not listed on the 24-hour notice and I had to request a new one.
I haven't even moved out yet and dealing with them is a mess. They've actually help me make my decision to buy a home in the next few years so I never have to deal with incompetent overpaid rude staff again. I am beyond angry and I don't even want a crappy reply to my review to back up why they feel they get to be rude and send incorrect notices.
James Dvorak
The absolute worst rental company I have ever worked with. Had to fight and file a small claims lawsuit to get my deposit back. Check the Yelp reviews - plenty of other people with the same experience.
Melanie Foster
Terrible terrible place to rent from! I rented from them for 2.5 years. Made that yard beautiful from day 1 (like I always do in all my rentals) got compliments from all my neighbors. Upon moving out in the dead of winter was charged a $700 “landscaping fee” for not raking the leaves or trimming the neighbors berry bushes climbing thru the fence. Did not even receive half my security deposit back. They charged me almost $300 for cleaning saying I didn’t clean. Total lie. I have NEVER had anyone keep any of my deposit. This blew my mind. When I asked them about the charges they were very rude and didn’t want to hear any of it. Avoid this awful company at all costs.
Tierra Dizer
This place cheated me out of my application fee ... rendered a discriminatory denial even though our background check was spotless and our family had complete funding from a few different community partners to become tenants!! They tell you to contact Jennifer for leasing or showings of the property and based on how (JENNIFER) feels about your appearance and if your (black). .. this lady will deny your rental application..she's very inconsistent also I'm filing a formal complaint against darla Andrew rental property .
Babs K
Communication is an absolute zero with this company. Takes days to respond to maintenance request and nothing is ever fully fixed. Move out is\was a nightmare. House was professionally cleaned and I'm being told it was left dirty. It was absolutely not. This company will do anything to keep your deposit. This wasn't even the company I originally rented the home with. They were only brought in two years ago. I will be taking legal action if my deposit is withheld.
There's nothing I can do about stained, old toilets. How can this company claim to know anything about the condition of this property when you weren't the company who originally rented to us? I expect my deposit. If I have to contact my lawyer, I will. This is the last thing I will say or comment about this matter with you.
TheGiscarpe
Save your time and look elsewhere - Darla and her team were nothing short of a complete nightmare to work with. They don't appear to value ANY sense of professional relationships or business ethics. They will promise a hassle-free management experience which couldn't be further from the truth. Her team lacks the soft communication skills necessary for this type of business and ceased our agreement based off complete misinformation - a true comical experience.
Hugues de Lassus
TLDR; We were kicked out at the end of our 1-year lease.
About 9 months into our lease, we were offered to move-out immediately in exchange of a sub-par lump sum representing exactly the legal amount we were entitled to for a no-cause eviction after 12 months in the premises. We kindly refused. An hour later we received a no-cause eviction as soon as our leases would end.
The eviction notice relied on one of the legal loopholes allowing landlords to evict tenants for no reason with no burden of proof whatsoever.
I felt that we were treated like a commodity by Rent Portland Homes, a number on a spreadsheet, that's all, and that the premises' owner was their only customer.
Alex Jamison
If I could give less than 1 star, I would. The only thing they outperform at is getting more money out of you by "accidentally" overcharging, which you will have to chase them multiple times to fix.
Isabelle Caldwell
I know two different groups of people who have rented from Darla Andrew’s office. No matter the condition of the house they will find a reason to keep your entire security deposit. Highly suggest avoiding, don’t waste your money.
