4.8 rating out of 380 reviews

User profile - Cliff Payne.
Cliff Payne
Geoff was great. Very knowledgeable and friendly.
a week ago
User profile - Barbara Mock.
Barbara Mock
Great experience getting my new Trek. Jeff and especially Lewis were so patient, helpful and kind. Looking forward to sunnier days here in the PNW and many miles on my new Domane SL 6 AXS. She is gorgeous!
2 weeks ago
User profile - Anne Kunkle.
Anne Kunkle
There was a great special going on before peak bike season, so I got a thorough tune up and new brake pads that work great and don't screech! Drop off was easy and the bike was worked on 2 days later..
a month ago
User profile - James Nakauchi.
James Nakauchi
Great services, friendly and knowledgeable staff, good Line of products, and it’s a local business!
a month ago
User profile - Peter Napolitano.
Peter Napolitano
This is a great shop, Vance the service manager knows his stuff
a month ago
User profile - Daniel Frazee.
Daniel Frazee
Great service!
a month ago
User profile - karen Petty.
karen Petty
UPDATED: 11/26. Trek East manager, Jeff, came out, picked up my bike, Mark fixed it and returned it the same day to make amends. They initiated the offer and came through. This was an excellent way to demonstrate good faith and repair a broken relationship (and bike). I couldn't ask for anything better. Thank you. Trek East used to be a great place to go for bike repair, gear, and buying new bikes. Unfortunately, the new management behaves more like the stereotypical "used car salesman". I own several Trek bikes, and one, my Domane , was/is making noise when I pedal. The first time I took it in, the mechanic did a full diagnostic, located the issue and fixed it. When the issue cropped up again, I took it into Trek West because they had shorter turn around times. I told them what the previous mechanic did. When I came to pick up the bike, they said they couldn't fix it. They didn't charge me, but for a $10k bike, that's not a good outcome. As the problem got worse, I searched the web and bike sites to see if any other Domane owners were having the problem. They were and they had identified the issue - tightening the motor mounts. I brought this information to Trek East with screen shots, videos and quotes from others with the issue and left my bike. After a week, they still hadn't looked at it. When I asked the manager (big guy, trucker's cap, straggly longish hair) when they would get to my bike, he just made excuses and danced around giving me a time frame. It was clear he didn't want to commit to a timeframe or a fix despite the fact that it's a known issue. He was dismissive and clearly didn't take the information I provided seriously. I took my bike home. Never going back to that shop until that manager is history.
3 months ago
User profile - Rob.
Rob
Awesome staff who remembered my last visit a while ago, and gave personal recommendations for gear. Super helpful, and they installed my gear for no charge. Definitely now my go-to for tune-ups and everything else.
4 months ago
User profile - David Saunders.
David Saunders
Geoff and his team know a lot about what is available in the bike world. Geoff steered me to a FX 2 Stagger. This bike has expanded the range of my biking in Oly. The shop has a friendly, helpful atmosphere. What's no to like?
5 months ago
User profile - William Elledge.
William Elledge
I really appreciated the way that Corbin followed up on my several visits.
5 months ago