Karen Taylor
Helpful and friendly staff
claire cole
Nathan and Lachlan at Trek North Lakes could not have been more helpful and deliver excellent customer service.
Lots of knowledge and not rushed at all.
Great shop with lots of choice and good prices. Highly recommend.
Smashing Bro’s
Great discounted price. Great bike. Showed my lad how to maintain his bike. Highly recommend Trek north lakes
Charlene
Excellent service! So helpful and lovely to deal with. Thanks Trek…you’re awesome
M Gromof
Purchased a couple of bikes over the weekend, they look great and are of excellent quality! Fantastic customer service from the team at Trek North Lakes, 10/10! The guys here are welcoming, knowledgeable, and take the time to answer all your questions. Thanks Tom, Lachlan and Dylan.
Jesse Crouch
Trek Northlakes was the definition of good service. I went in about a week before buying having done no research and not knowing what I wanted from a bike. Nathan showed so much patience and technical knowledge. He spent over 30 minutes with me just going through my options and answering questions. He was easy to talk to despite my lack of knowledge. I went to several other stores that afternoon and Trek was the standout. A week later I took my wife with me and were very happy to see Nathan again, where again he gave us the same level of attention. He looked after us on price, and also helped us with helmets and other accessories. Also a special shout out to Tom who helped us when we picked the bikes up for answering all our questions and helping to get the bikes in the car. It seems everyone at Trek is pationate and very knowledgeable. We love our new bikes and would recommend anyone who is interested to go to Trek.
lester woodall
Nathan got my bike running smoothly before the Brisbane Roubaix event, and great to catch up after the event with Matt aswell
Clayton Yeh
Love the workers they are so nice help me a lot
Trent Attewell
The whole purchasing experience was excellent. Tom and Nathan were both great. The initial visit with Tom in particular was a highlight. He went above and beyond with the test ride ensuring the bike was setup extremely well, even further adjusting the shock and fork pressures, after the first test ride to ensure it was getting close to the ideal initial setup. The bike is amazing and I can't wait to get it out on the trails and properly get to know it properly. ♂️
Alison Duncan
Massive shoutout to the awesome team at Trek Northlakes who this morning got me back on the road after a tyre blow out. Exceptionally grateful for them jumping in (and cleaning up the sealant mess) so I could get home. Thank you ! I appreciate the personable customer service you showed me
Tramp on tour
Three weeks ago I bought myself a new Trek Checkpoint (early Christmas present). I visited the store three times before making the final decision. Each time the staff was very helpful answered all my questions and provided me with all the information required. As for the bike, I'm very happy with my choice it's a great bike and lots of fun to ride. A big thanks to all the staff at Trek Bicycle North Lakes.
James Nicholson
The team at Trek NL I cannot praise highly enough. Its not just that they know exactly what they are doing but they never make me feel embarrssed for not knowing something and just remain helpful and professional. The equipment, bikes and service is literally the best you can get as Ive been to a lot of shops in the area.
Ammonite Gamer
Great place, Lachlan was super helpful!
Duane Parnell
At very short notice I had two MTB tyres replaced by the brilliant staff .
Thank you
See you next time
Ashleigh Sheppeard
Nathan was actually the best! I have not owned a road bike before but he ensured I was set up, knew how to use it, added my accessories for me and honestly gave 10/10 customer service! Could not recommend this store more! Thank you
Philip Gilchrist
Dropped my bike off for a service. The staff were amazing and the service was very detailed. Was very happy Thanks.
Rob Richardson
The staff at the North Lakes store are knowledgeable, professional, fair, friendly and accommodating. Some of the best customer service I have experienced in a very long time!
Chris Dyson
I took by bike to this shop because when I lived in Melbourne, I took my bike to Trek Springvale, before it shut down. The 2 gents that worked on my bike were brilliant. Dylan, who did most of the work was exceptional. My bike runs like new. What I liked most was that all the possible charges were explained to my up front. There were no attempts to get me to approve work or to get replacement parts that was not needed. It was refreshing.
Leighton Kuchel
NBD! Picked up my new bike yesterday and had my 1-year-old in tow. The staff member who helped me went above and beyond—he brought out a colouring book and pens to keep my little one entertained and even helped me load the bike into the car. Superb service from start to finish. Highly recommend!
Chris Day
Great and helpful service.
Every time I visit, the team is very helpful and eager to answer all my questions. Doesn't matter if you are a newbie or a pro. Everyone is welcomed.
