James Nicholson
The team at Trek NL I cannot praise highly enough. Its not just that they know exactly what they are doing but they never make me feel embarrssed for not knowing something and just remain helpful and professional. The equipment, bikes and service is literally the best you can get as Ive been to a lot of shops in the area.
Ammonite Gamer
Great place, Lachlan was super helpful!
Duane Parnell
At very short notice I had two MTB tyres replaced by the brilliant staff .
Thank you
See you next time
Ashleigh Sheppeard
Nathan was actually the best! I have not owned a road bike before but he ensured I was set up, knew how to use it, added my accessories for me and honestly gave 10/10 customer service! Could not recommend this store more! Thank you
Philip Gilchrist
Dropped my bike off for a service. The staff were amazing and the service was very detailed. Was very happy Thanks.
Rob Richardson
The staff at the North Lakes store are knowledgeable, professional, fair, friendly and accommodating. Some of the best customer service I have experienced in a very long time!
Chris Dyson
I took by bike to this shop because when I lived in Melbourne, I took my bike to Trek Springvale, before it shut down. The 2 gents that worked on my bike were brilliant. Dylan, who did most of the work was exceptional. My bike runs like new. What I liked most was that all the possible charges were explained to my up front. There were no attempts to get me to approve work or to get replacement parts that was not needed. It was refreshing.
Leighton Kuchel
NBD! Picked up my new bike yesterday and had my 1-year-old in tow. The staff member who helped me went above and beyond—he brought out a colouring book and pens to keep my little one entertained and even helped me load the bike into the car. Superb service from start to finish. Highly recommend!
Chris Day
Great and helpful service.
Every time I visit, the team is very helpful and eager to answer all my questions. Doesn't matter if you are a newbie or a pro. Everyone is welcomed.
J & G Flint
Great bike, good price and exceptional customer service.
Robert Martin
Just brought 3 bikes form them and the great way the staff treated my family and myself was the reason for the sale. Just great form start to finish and even after the sale they still support you and check.
Sean Taylor
Very helpful staff and a nicely laid out shop with a god variety of bikes and accessories. Plenty of off street parking.
Amanda Maher
Went in to buy panniers racks for our upcoming BVRT trip. We were helped by Nathan who was a wealth of information. A real feel good shopping experience!
shirley macdonald
Thank you very much Nathan for your product knowledge, your energy, and keeping everything real. We also bought the Thule carrier, omg it's the best thing since sliced bread.
Picking up our E bikes was exciting enough, but to have wee bows on them was just the best. Thank you guys, to date our bums are sore, but having the best time exploring. We will get fitter lol. Cheers
rae reid
A excellent company to by a bike from.
Would highly recommend it.
Excellent customer service from start to finish.
Staff very passionate and very helpful.
They ask questions so that they can understand what bike suits your needs.
Thanks kindly to the trek team
Mark Herald Sarmiento
Bought a 2023 Trek Emonda SL5 and it was stunningly beautiful! Trek's paint job on their road bikes were absolutely fantastic! Specially if you see the bikes in person you can feel the premium quality on their bikes. Aside from amazing and wonderful bikes that Trek has, the people who work for them are really great and friendly. They know how to accommodate customers in a pleasant way. you can also feel their willingness to guide you and will answer all your questions, and this is the top reason why I chose to buy a trek road bike. Their service and after sales support are outstanding!. No wonder they have a consistent 5 star rating.
Moreover, just want to thank Tom of Trek North lakes for his outstanding customer service. Kudos to you and your colleagues!
Mathew Purton
Excellent products, service and pricing
Diettmar Heydenrych
Great Shop
George Patsavouras
What an absolutely stellar experience ww received from Nathan and the team. We popped in to buy our daughter her first proper "big girl" bike and the service and care we received blew us away. The best part was how genuine, kind, helpful and knowledgeable Nathan was. On top of that, there was no sales pitch and it was clear that he just wanted to give us as much information as possible so we could make the most informed decision. To top it all off, the way he made the whole experience for our little girl that extra bit special was just incredible. Thank you Nathan.
George, Lenče & Anisiya
Annette Gallard
Excellent customer service. Very friendly staff who know their stuff.
