Denny Lagos
Had a pleasure dealing with George today, very helpful, knowledgeable and professional.
In and out with the bike within an hr.
5 stars for service!
Thanks George!
Brandon Tregilles
Took my Roscoe in to have some new tires fitted, the team where great from the get go. The services offered was second to none and the price was cheaper than any other store in Brisbane! The team there are not only highly skilled, but also friendly and helpful. 10/10 experience with Trek North Lakes!
Kevin Kidd
Great customer service
Kiel Frost
Clean store, friendly staff, great service, will come back for sure
Christopher Bellinger
I walked into this store today and was quickly greeted by a gentleman named Nathan. I had no intention on buying a bike today however I came into the store to ask a heap of questions and advice about which bike I should consider.
Nathan was very friendly and he carefully listened and understood what I was looking for in a bike, I could tell he genuinely enjoyed his job and had a passion for bikes as well. It was good know I was talking to someone who knew what he was talking about as he answered all my questions and concerns and was really well at explaining everything. I have limited knowledge about bikes and he explained everything in a way that I could understand. Because of Nathan I feel like I have a better understanding of what I need and I am grateful for that. Will definitely come back to your store when I am ready to buy.
Based on my experience today I would highly recommend this business to everyone, AAA happy customer.
Roy Biljoen
Once again, fantastic service from the team with our complimentary bike service and even straightened the back wheel, thanks heaps guys!!!
Gez Roberts
Went in with a couple of bikes in mind for my son. Nathan suggested another option which resulted in a better bike at a cheaper price as it was on sale. My son is stoked !
Ashley Woodbridge
super nice team that know there stuff
Colin Couch
This TREK outlet scores 5 ⭐️ s for a very good reason.
I walked in after a phone call only to realize I needed to upgrade my initial bike choice; made casually over an afternoon of internet browsing!
The staff were super accommodating, friendly and very knowledgeable! Nothing was too hard. I had two test rides with Ellis who even setup and optimized the bike suspension settings for me - he made that fun!
The staff even provided helmet advice and trail tips along the way to help me get re-acquainted with MTB in the local and Brisbane area.
After finalizing the trek app and bike setup with Nathan, I left very satisfied at closing time - wheeling out my new bike! Ellis even helped load the bike into my car!
Kudos to you guys - keep up the great service. I’ll certainly be back and could not recommend this place and people more highly!
Robby Mounfield
Great guys with impeccable service
Sarah Hathway
Customer Service is amazing. Very helpful, and happy to answer any questions you have and help in any way they can.
Kevin Storey
Nathan helped us out over the course of two days first with my friend and his partners bike and then again the next day for a bike for myself, Absolutely amazing service very thorough with going over all the details of the bike and how to maintain and care for it, Would very highly recommend shopping there for a very honestly and friendly experience
Sam Price
Nathan was unreal. Helped myself and my partner pick the right bikes for us. Spent hours with us. Let me test a few bikes to make sure I was happy. He even stayed back past his finish time to help us. Couldn’t have asked for better service and he gave me a thorough run down on how to set up my bike and maintain the cleanliness etc. Cannot fault his service.
Levi & Kate McCulloch
We have purchased two bikes at Trek in North Lakes and both experiences were wonderful. Thank you Dylan and the team at Trek!
Stewart Anderson
Really good to deal with, easy parking, great communication, immaculately clean store.
Gary Taylor
I have had a few occasions to visit the store, all on a Saturday morning when they are busy. Each time I have experienced the team as really helpful, not pushy, and have given really good advice. I am happy to recommend the team to fellow cyclists.
Emma Rhymer
Friendly & efficient service, good communication throughout, competitive prices and knowledgeable staff. Couldn't be happier with my bike service!
Kaiju Bam Bam
Incredibly friendly and not pushy. Fantastic range in stock.
Good Vibes Happy Insides
Awesome experience from tom with choosing and fitting a new bike helmet that matched the style we were looking for. Good energy, happy and knowledgeable - thanks Tom!
Jade O
After contacting several bike shops, Trek Bicycle North Lakes offered significantly lower prices for the repairs needed on my son's bike. Their customer service was exceptional, and the repair was completed very quickly. I highly recommend this company to anyone in need of bike services. If I could give them a higher star rating, I definitely would. Thanks, Trek Bicycle North Lakes, you're awesome!
