Mat Hanson
Dylan provided great service - he took the time to understand my gear to recommend a shoe and explain the reasoning to me as a beginner.
My prior experience in a bike shop (99 Bikes) looking for a pair of shoes left me feeling a bit deflated as the guy belittled indoor cycling and made out like it doesn't matter what shoe I get because it's "just indoor" while trying to get me to buy a shoe that I didn't really like.
Dylan was the opposite and was a pleasure to talk to - I will be coming back to Trek as my local bike shop from now on!
Mitch Jefferson-Beck
Found trek store in North lakes today after my other 3 week old bike was stolen in the city
Gave me a great deal on a trek 22 dual sport and a much better lock
Dealt with Dylan and couldn't be happier with purchase and service
2 thumbs up
Highly recommend
Review update again the service this business delivers is amazing and a big thank you to the store manager Nathan and Jeff for saving the day again for me
This business sets a benchmark for 100% satisfaction and top shelf customer service
Wish I could leave a 10 star rating
Karl Byriel
Very knowledgeable and friendly sales people. Some great prices on special offers.
Peter Coster
Great service, friendly helpful staff.
Reece Fox
Awesome team, very friendly guys to talk to and turn around time for my repair was excellent. Brilliant
Rick Oliver
The Trek North Lakes (TNL) team are very customer centric and obliging. They have good knowledge base and are able to easily explain issues found during servicing and how to help the customer mitigate future occurrence by providing some basic guidance. Well done.
P.S. TNL are not my closest Trek dealer. TNL provide excellent sales and service, so l'm happy to drive an extra 30mins
John Bowden
Supremely helpful and knowledgeable about everything I enquired about. Can’t recommend them highly enough.
Thanks guys.
Tracey Cook
Excellent experience. Will continue to go there for anything I need for my new Trek bike.
Graeme Turk
First class service by a top team who went out of their way to solve issues with my recent conversion to tubeless.
Recommended
Peter Brice
Great bikes! Great friendly service! So willing to help out with any little issues. And great to chat to about bikes!
A F
Absolutely phenomenal service. From the moment I walked in the staff were friendly and very knowledgeable. Tom asked me what brought me in and recommended a bike that was within my budget and went out of his way to get the colour I wanted. All in all a great experience and I will definitely recommend anyone who needs a bike visit the team at Trek North Lakes
Kirsten O'Leary
This store is amazing, the customer service is great. Jack is fantastic and reason we came back and its only been 2 weeks and we are now set up to bike ride as family.
Steve Clenton
I have been thinking about going tubeless on my road bike for a while now so I went into Trek at north lakes today and the guys gave me great advice and helped me with everything that I needed to get the job done. Tyres are all done now and probably wouldn’t have done it without the support from the team in this location. Thanks heaps guys.
dsciasci
Great team to deal with,always a pleasurable experience
Dave Turner
I've had my bike serviced here and everyone is so helpful and friendly, highly recommend!
Kim Falovic
Awesome customer service !!
(Jack - I think )
So helpful and explained everything in detail !
Taking bikes up and down of racks
Adjusting seats to try for size
Absolutely going out of his way to accommodate all our questions
Made the process of buying a mountain bike (to a mum who has no idea about bikes ) so easy !
We were just going to look today but ended up buying because of the great service and confidence in his recommendations!
Thanks so much !!
Sambo PIG27
Nathan the manager great guy and very helpful cheers mate!
Reece Firkin
The place looks very clean and well done, service was amazing no problems what so ever.
Scott Williams
Awesome service! cannot rate them higher. really impressed with the service, advice, general friendliness for all people in store.
went out of their way to explain to my son (who has autism) and myself everything about the bike all while involving us in the process. have order a bike for myself through them and highly recommend people visit and consider purchase with them .
Kerry T
First time in store, the two guys there were awesome we needed advice on repairing a bike seat clamp and they went out of their way to help us. If this is the customer service you get here then this is the bike shop for you. Well done guys!!!
