It was an absolute pleasure meeting Nathan at the store. As a visitor to Brisbane, from the first phone call to the store and thereafter brining in my sons bike (not a Trek unfortunately ), Nathan was very professional with his approach and addressing the problem with the bike. Not only did he address the issue, Nathan also explained how the tyre could be changed and also had my teenage son get his hand dirty in the process of learning. I would highly recommend this store for a customer first and friendly service. Thanks once again Nathan!