4.8 rating out of 640 reviews
Kendra Harris
They went above and beyond to ensure I found a bike that met my needs. They went to two different stores to pick up bikes for me even after I had to return the first one because I decided it was a bit too big. The manager and staff are excellent. They have a customer for life!
Graham Fogg
I recently ordered and received a new Trek Project 1 special order road bike through this store, and the experience was most positive and gratifying. The staff showed expert knowledge in tailoring the order and components (handle bars, stem, seat, wheels) to my needs; and when the bike arrived and they built it to have the same fit as my old bike, they did an expert job! They preserved every minute detail of my former bike fit such that my first ride (42 mi) was perfect, with no need for adjustments. The expert, customer care shown by Ben and Allen (and maybe others whom I did not meet?) was second to none! Even more impressive -- they did this under duress while being shorthanded.
Bill Moore
As an avid daily cyclist, I’ve long known I can depend on this store for thoroughly professional, friendly service.
Molly Lesser
These guys helped me out in a bind!
Brandon Whitley
20/10 service
Bridget Quinn
I dropped in from out of town and was treated like a valued regular. So much service and attention for a very small thing I was looking for. Honestly, so good that though I don't live near Sacramento, I come often enough (a few times a year) that I will bring my bike and business here whenever I do come to town.
Kaitlin Decker
I had an incredible service experience with Travis who just transferred to the store but already had a deep knowledge about bicycles. I am just beginning my cycling journey and picked out a decent starter (Dual Sport 2). Travis provided insight on how that bike aligned with what I needed out of a bike but didn't overwhelm me with bike details I wouldn't understand at this stage of getting in to cycling.
The bike wasn't available at the store and I was impressed with how quickly Travis had the bike transferred from another location.
I would highly recommend this location if you're looking to buy a bike and I'll definitely be back soon to purchase accessories.
Brandell Sampson
The people in the store are super helpful
john lutz
While traveling thru Sacramento my rear derailleur snapped off. Called Trek/sacramento. Allen answered the phone & said bring it by so we can take a look. The store/shop was clean & well lit. Everything was neat/tidy & professional looking. I think you tell a lot about a place that is well kept. Allen scanned underneath my bottom bracket. He got the info needed, found the required part. He knew I was traveling, said if I could leave the bike he would have done that afternoon. Bear in mind it is 2PM, they close at 6PM & I cal tell the mechanics are busy with plenty of bikes ahead of me. I departed. About 2 hours I get a SMS text telling me it is done. The text is cute with something like… Great news! Your bike is done and ready for you! Come down at your earliest convenience to get back on the saddle!
What great service ! The bike is wonderful & the price was reasonable. Most it was Allen who represented Trek impressively. SERVICE !
I have family in the area. We are looking to retire nearby. This will BE my new LBS!
Theresia Tang
We bought road shoes online from other store location and it was too big. Last week we went and returned ot. Larry helped us on the process, since it was an online order from different store the step was a bit complicated. We were impressed by the level of customer support from Larry. When we need to upgrade our bikes or buy accessories, we will back to this location because of this. Larry is awesome! Thanks.