I recently ordered and received a new Trek Project 1 special order road bike through this store, and the experience was most positive and gratifying. The staff showed expert knowledge in tailoring the order and components (handle bars, stem, seat, wheels) to my needs; and when the bike arrived and they built it to have the same fit as my old bike, they did an expert job! They preserved every minute detail of my former bike fit such that my first ride (42 mi) was perfect, with no need for adjustments. The expert, customer care shown by Ben and Allen (and maybe others whom I did not meet?) was second to none! Even more impressive -- they did this under duress while being shorthanded.