Purchasing my bike from your store (Trek Wollongong) could not have been any better. I drove and hour amd 20 minutes and it was worth it. The service I received from Jake was probably one of the best sales experiences I have had. Getting the bike was great, but the experience was made better by Jake. I really appreciate the fact that you can still get great people working in retail that are enthusiastic and knowledgeable. It doesn't happen often. Getting a thank you for purchasing the bike from one of the Trek executives was also terrific, he didn't have to do that, to acknowledge my purchase was a very nice gesture. The bike has been great so far. Regards Simon