I don't even remember I am using the software besides renewal time :) It does what is supposed to, easy use.
If I need to contact customer support, they are very prompt with answers and knowledgeable.
To undecided, I cannot imagine not having the software and entering everything manually. With a growing business, manual entry would be impossible. We keep getting orders all day long, so use we do put the software to work and make sure it's worth every penny :)
It couldn't be better for my needs. It's great as it is and please don't change it.
As my business has been growing fast, I wouldn't have time to enter all invoices manually. I cannot imagine running my business without the software.