4.9 rating out of 344 reviews
Dave Taylor
Really good service and quality bikes.
Max Jarvie
Was debating about going here, or the bike shop closer to me in Florence. I'm from out of town but I have ridden trek most my life and I knew I could trust them. The customer service was outstanding. Best of all, they knew what they were doing, and got my buddies bike fixed in no time, AND I didn't even have to pay hundreds for a new derailer (as most bike shops would take the easy route without even trying to fix the derailer). I was extremely satisfied with every part of this visit. Thank you for your kindness and expertise. I wish you all the best
John Doe
Service was great price was great didn’t upsail
andrew kratz
The Fort Wright bike location is one of the best around. The level of customer service and knowledge is incredible. Over the last few weeks, I was wanting to purchase a bike rack and have my bike tuned up. I had been doing research online and wasn’t finding anything, so I stopped in their store to talk to a live person and the bike experts. They took the time to discuss the differences between installing a hitch vs the Sea Sucker bike rack technology. I decided to go with the Sea Sucker bike rack and couldn’t be happier with my decision. Major shoutout to Sean who installed the bike rack on my car, answered all my questions, and helped get my bike tuned up. Please give this man a raise and promote him ASAP. In summary, this location is amazing, has knowledge staff, and knows their stuff when it comes to bikes.
Julie Eubanks
Exceptional workmanship and customer service at the Ft. Wright Trek store! Ordered tubes and tires for my Townie Electra and received on-the-spot installation by the kindest young man named Eli. He was professional, very knowledgeable, and efficient. He even tolerated my last-minute impulse purchases and installed a new seat and handlebar grips while I waited. You don’t find this kind of service these days. Thanks Trek and Eli for your dedication to customers.
Jeff
I visited the Trek Store in Fort Wright last week and had an absolutely fantastic experience. The store representatives were incredibly friendly and went above and beyond, offering some truly amazing and insightful advice. They were patient and helpful, even though I ended up feeling a bit bad because I didn't make a purchase (I found a slightly used model elsewhere at a lower price point).
Despite not buying anything on that visit, I would wholeheartedly recommend this store to anyone looking for bikes or cycling gear. Their customer service and expertise are top-notch, and I wouldn't hesitate to buy from them in the future. A genuinely great local bike shop!
Gene Dennis
saw to my needs immediately
James Davis
Great staff and very knowledgeable!!
Mark Czarnik
First of all, Micah was absolutely great with his friendliness, knowledge and service. He took the time to discuss my wants and needs in buying a bike. Second of all we went through the variety of bikes and the one we settled on was great. Micah adjusted the seat, the handlebars and made it ready to ride around the parking lot to test it out. End result...made the purchase.
Justin Adams
I came in today to get my first real road bike, and Micah blew me away with how professional and knowledgeable he was during our encounter. I had a lot of newbie questions that he had great answers for, and helped me get a complete bike package that was perfect for me.
Thank you for everything, and I know I'll definitely be back. Take care!