Marjorie Graaven
Great and fast service. The best part is that I received a service with a smile. Excellent experience
Enping Zhao
Very nice guys :)
Oriano Lizza
A specific review to YJ at Trek who assisted me with a recent purchase of my new Trek bike. YJ took time to understand my requirements was honest, didn’t try to hard sell me anything I wasn’t interested or in need of. Having shopped around it was YJ’s professionalism and product knowledge that made my purchase seamless. A real credit to the Trek outlet on East Coast road and to the wider Trek business. Hard to find sales professionals of this calibre. A real asset to the business and someone that should be considered for senior appointments within the firm.
Ang Koch
Amazing service by Farhan and then YJ. Helped my boy learn to ride, so patient. We are set up for him to get the most out of his bike. Thank you Trek East Coast.
See Jie Yang
The staff here (Farhan and YJ) were very friendly and helpful. They also have a lot of knowledge on bicycles. Would recommend anyone interested in bicycles to take a look at this store
Ben Khoo
Fantastic service and really friendly team.
Phuc Thien
Could I have a your email ? I living in Vietnam.
5Y Official
YJ provided great service. He worked with me to find out the best bike for my needs and was very knowledgeable. Would recommend visiting!
Ida Liana
I'm very happy with my experiences at TREK.
My first experience was with YJ and Darren, where I had a flat tire and happened to be near the store. I came by and they helped me inflate it, even before their opening hours. I wasn't even a paying customer! This left a good impression, so I decided to return.
My second experience, I was assisted by David. I was deciding whether I could fix my old bike or should get a new one. I was pleasantly surprised by how generous he was with his knowledge and time, patiently answering all my questions and proactively giving me advice as to which bike would be most suited for my needs. I felt confident and safe in his hands.
My third experience was when I came down to collect my new Trek FX3. Darren and Jap helped me prepare and receive my bike smoothly, even though it seemed to be a busy day. Upon riding my new bike, the gears started skipping, so I brought it back and Jap fixed it quickly with no issue.
Today, I went in to fix a threading issue on my bolts (my own installation mistake). David and YJ assisted me, and again they were very helpful with all my questions. I felt taken care of as a customer. David even took the time to adjust my bike setup for better comfort, repositioning the handlebars, brakes, shifters and saddle.
I'm really impressed by how the staff consistently go the extra mile. I truly feel the value of my time, energy and money spent here. It feels like a relationship, rather than a transaction. Would highly recommend TREK East Coast to all!
Nani Alrasyid
WJ and David is very nice and helpful! I came there to pump my bike and willing to pay but they give it for free! Thanks a lot!
Lollie Trollie04
David assisted me for maintenance service, was very satisfied!
piggiez piggiez
I am wowed by the service and the level of knowledge of these people. I wanted to change my dropbars to flatbars. They went above and beyond to advise which handlebars, gear shifts and brakes to buy. They changed out the parts for me and now riding the bike is sooooo much more comfortable.
I would go back to them for bike maintenance, repair or even just to get a new bike. Solid!
Jonathan Lim
Visited Trek for the first time and was attended to by YJ. He was knowledgeable, friendly, and proactive in helping me explore my options. He encouraged me to test-ride different bikes so I could get a proper feel and comparison. Although I didn’t make a purchase this time, the overall experience was excellent. Thanks, YJ!
Eric Feddal
Derren, Dickson and YG my saviors
Thank you so much for your customer service spirit - Love the Bro-rider attitude
Merci
Leonljh
Darren, YJ and Jeb were very helpful and patient in assisting me to get my new bike. Great service!
Castor Tan
People there are very kind and helpful.
yh
They can save the Titanic, my rear tyre puncture and I quickly bought a tyre and the quickly help me install. Thank you Darren and YJ and Uncle Ben
K H
I recently purchased 2 bikes from this shop, and the entire experience was fantastic! The staff (Darren, YJ, and David) were knowledgeable, patient, and genuinely excited to help us find the perfect bikes. They took the time to understand what my son and I needed, explained all the features clearly, and even made sure the bikes were properly adjusted before we left.
The quality of the bikes is excellent. They also offered helpful advice on maintenance and accessories without being pushy.
We are extremely happy with our new bikes and the service received. I highly recommend this shop to anyone looking for a new ride or professional, friendly guidance.
Violet Huang
Amazing service, got my bike serviced here
John Neilson
WJ was very professional and helpful. Bought two helmets and was very pleasantly assisted.
