Richard Schipper
Excellent friendly staff with great service and understanding. Felt that they wanted to sell the bike that suited the needs without 'overselling' for profit. After sales service is excellent. And the bike build quality is excellent.
I've never had a reason to doubt the integrity of TREK Bikes staff and their service. My local store staff (Carnegie Victoria) couldn't be more helpful whether it be purchasing a bike, servicing or getting advice of accessories. I recently had my main bike stolen. The staff at TREK Carnegie just about moved heaven and earth helping to get a replacement.
Recently bought my 4th bike from Trek Carnegie and all the above praise still applies without exception.
I can't recommend the staff and service there more highly.
Robin Hely
Great service as usual
Nigel Hedges
A few days ago, we walked in to look at bicycles for my son. Harry and the team were very friendly, and talked about the bicycle options with my son, not just us as parents. The customer service was exceptional. We discussed other competitive options and they were incredibly respectful and acknowledged the quality of other bicycle brands.
We have been incredibly happy with the Trek bicycle we bought for him as his first bike, it's a good quality bike. Impressed by the customer service I dug up my older hybrid commuter bicycle and brought it in for a major service since it was slightly damaged from a big fall a few years back. A week later, my bicycle was back in mint condition. I hope these guys keep doing what they're doing - because it's the best bicycle shop experience I've had in ages.
Kathleen Constanti
Really friendly staff, i walked in yesterday asking for help with a bike i’d just received and although they had plenty of bikes they were already working on they took the time to put mine up, fix the tires, clean it up, pump it up and put a new chain on it for me too right then and there with advice on how to clear the handles at home to save myself some money. They’re also dog-friendly.
Alex Lass
Awesome service, clearly train the team well with customer experience in mind. Served by Harry who helped uncover what type of bike might suit best without being too pushy. Followed a sales process very well, but also super friendly and helpful. Also sorted me out with a great deal and walked out happy with a new bike.
David Robinson
Needed my bike serviced and a couple of issues addressed. The guys at Trek Carnegie did an amazing job. Couldn't recommend them strongly enough.
Luke Pollock
Alfie and team provide expert personalised service.
Jowewe 261
Great customer service. The Trek bike parts I have tested are sturdy, reliable and really good quality for the money.
michael gill
Really helpful staff and great workshop. Took my bike in to get a power meter fixed, mechanics took care of it and gave some useful maintenance advice. Would recommend.
Brendan Chong
Incredible customer service and fantastic workmanship. Alfie was very honest and knowledgeable and will absolutely take care of you. 10/10 would recommend.
Doug Paget
Prompt, friendly service. Great range of bikes and accessories.
Sadiq Islam
amazing sales guys, very friendly and knowledgeable. Son loves his new bike.
Robert Pool
Great team, great service, great product
Fazwin Reyal
Took my Fuel EX 9.8 for a service. Alphie the mechanic was super friendly, knowledgeable & listened to what my issue was and attended to it very professionally and had the bike ready two days prior to the schedule date. All of the customer service members like Ollie and others were excellent too. Every time i called they listened and was quick to attend to any requirements, advise and the like. I heard about Trek Carnegie a bit and travelled over 25kms even though there was a Trek store just 10 kms from my house. I am yet to ride the bike but looking forward to it. Will go back for sure.
Rob Peebles
Trek bikes are top of their class with plenty of innovation.
Carnegie store has a professional and knowledgeable team with Harry and Albi. Harry's enthusiasm and can-do nature make purchasing a bike a east and enjoyable experience.
Highly recommend you visit the Carnegie store if you're after a new bike.
Akiva Szental
Great store, staff are helpful and a good range of products in stock.
Ian Hughes
Bought a Trek Checkpoint SL6 to replace my Domane post back surgery - great service and set up from Rob and the team
Second bike purchased from the Carnegie Trek team in less than a year - cannot recommend highly enough
Brett Munckton
The products are good but so is the service. Staff take time to discuss maintenance, bike set up, and different products and accessories. This assists with really understanding the options to make informed decisions.
Andrew Barta
Friendly. Efficient. Knowledgeable.
Ian Pamensky
Excellent assistance, good advice and speedy repairs.
