4.8
rating out of  311  reviews
293
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User profile - Nigel Hedges.
Nigel Hedges
A few days ago, we walked in to look at bicycles for my son. Harry and the team were very friendly, and talked about the bicycle options with my son, not just us as parents. The customer service was exceptional. We discussed other competitive options and they were incredibly respectful and acknowledged the quality of other bicycle brands. We have been incredibly happy with the Trek bicycle we bought for him as his first bike, it's a good quality bike. Impressed by the customer service I dug up my older hybrid commuter bicycle and brought it in for a major service since it was slightly damaged from a big fall a few years back. A week later, my bicycle was back in mint condition. I hope these guys keep doing what they're doing - because it's the best bicycle shop experience I've had in ages.
5 months ago
User profile - Kathleen Constanti.
Kathleen Constanti
Really friendly staff, i walked in yesterday asking for help with a bike i’d just received and although they had plenty of bikes they were already working on they took the time to put mine up, fix the tires, clean it up, pump it up and put a new chain on it for me too right then and there with advice on how to clear the handles at home to save myself some money. They’re also dog-friendly.
6 months ago
User profile - Alex Lass.
Alex Lass
Awesome service, clearly train the team well with customer experience in mind. Served by Harry who helped uncover what type of bike might suit best without being too pushy. Followed a sales process very well, but also super friendly and helpful. Also sorted me out with a great deal and walked out happy with a new bike.
6 months ago
User profile - David Robinson.
David Robinson
Needed my bike serviced and a couple of issues addressed. The guys at Trek Carnegie did an amazing job. Couldn't recommend them strongly enough.
6 months ago
User profile - Luke Pollock.
Luke Pollock
Alfie and team provide expert personalised service.
6 months ago
User profile - Jowewe 261.
Jowewe 261
Great customer service. The Trek bike parts I have tested are sturdy, reliable and really good quality for the money.
6 months ago
User profile - michael gill.
michael gill
Really helpful staff and great workshop. Took my bike in to get a power meter fixed, mechanics took care of it and gave some useful maintenance advice. Would recommend.
7 months ago
User profile - Brendan Chong.
Brendan Chong
Incredible customer service and fantastic workmanship. Alfie was very honest and knowledgeable and will absolutely take care of you. 10/10 would recommend.
7 months ago
User profile - Doug Paget.
Doug Paget
Prompt, friendly service. Great range of bikes and accessories.
7 months ago
User profile - Sadiq Islam.
Sadiq Islam
amazing sales guys, very friendly and knowledgeable. Son loves his new bike.
8 months ago
User profile - Robert Pool.
Robert Pool
Great team, great service, great product
8 months ago
User profile - Fazwin Reyal.
Fazwin Reyal
Took my Fuel EX 9.8 for a service. Alphie the mechanic was super friendly, knowledgeable & listened to what my issue was and attended to it very professionally and had the bike ready two days prior to the schedule date. All of the customer service members like Ollie and others were excellent too. Every time i called they listened and was quick to attend to any requirements, advise and the like. I heard about Trek Carnegie a bit and travelled over 25kms even though there was a Trek store just 10 kms from my house. I am yet to ride the bike but looking forward to it. Will go back for sure.
8 months ago
User profile - Rob Peebles.
Rob Peebles
Trek bikes are top of their class with plenty of innovation. Carnegie store has a professional and knowledgeable team with Harry and Albi. Harry's enthusiasm and can-do nature make purchasing a bike a east and enjoyable experience. Highly recommend you visit the Carnegie store if you're after a new bike.
8 months ago
User profile - Akiva Szental.
Akiva Szental
Great store, staff are helpful and a good range of products in stock.
8 months ago
User profile - Ian Hughes.
Ian Hughes
Bought a Trek Checkpoint SL6 to replace my Domane post back surgery - great service and set up from Rob and the team Second bike purchased from the Carnegie Trek team in less than a year - cannot recommend highly enough
8 months ago
User profile - Brett Munckton.
Brett Munckton
The products are good but so is the service. Staff take time to discuss maintenance, bike set up, and different products and accessories. This assists with really understanding the options to make informed decisions.
9 months ago
User profile - Andrew Barta.
Andrew Barta
Friendly. Efficient. Knowledgeable.
9 months ago
User profile - Ian Pamensky.
Ian Pamensky
Excellent assistance, good advice and speedy repairs.
9 months ago
User profile - Eug Soh.
Eug Soh
Harry was so welcoming and helpful. Picked up a beautiful baby blue riding jacket for my daughter. Keep up the great work team!!
10 months ago
User profile - sacha swinton.
sacha swinton
Bought a trek rail 5 generation 3 and it’s amazing, it’s the jack of all trades. The staff there was also super nice and friendly
10 months ago
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