Eug Soh
Harry was so welcoming and helpful. Picked up a beautiful baby blue riding jacket for my daughter. Keep up the great work team!!
sacha swinton
Bought a trek rail 5 generation 3 and it’s amazing, it’s the jack of all trades. The staff there was also super nice and friendly
Steve Loney
Well stocked shop . Friendly staff
Don Burns
Good quality products and knowledgeable and friendly staff
Frank Hansen
Top sales and tech staff
Mandy Segal
Great bike shop with great service! Very happy with my new dual sport bike!
David SCOTT STOKES
We were after discontinued products that were now stored in a box in the back. They were quickly found and we are very happy with our purchase.
Stuart Cameron
Awesome shop with great people who know what they are talking about. The store also has a very experienced workshop.
Anne Murphy Cruise
The team at Trek Carnegie are outstanding and are so helpful. They are experts in their knowledge of all bike makes and have been so kind and generous with their time in helping me with mechanical issues with a non-Trek bike.
With their guidance (and absolutely no pressure) I have now purchased a FANTASTIC Trek bike (FX4) which is light and perfect for commuting.
I am most grateful to the Trek Carnegie team (Harry, Joe and Archie) for their professionalism and care. i can't recommend them highly enough!!
Dan Shek
Really grateful for the assistance rendered from the Carnegie team. I had a low speed crash at the start of the week that left my bike scratched and my ego bruised. I was eager to get my bike addressed so I could get back on the road as soon as possible. I called my local Trek, they were full up and suggested that I try call Trek Carnegie.
I was really impressed with Alphie and the team. They were able to service my bike and get me up and running in 2-3 days despite the super busy season. I even had a tricky stuck pedal from an overtightened nut that they took care of.
The bike was super clean, the scratches touched up, the bike serviced and the experience was very professional. Big shout out to the team and I'm glad to be part of the Trek network. Good to have a workshop you can trust when you're stuck out on a limb.
Shahram Shadan
I don’t often review but had great customer experience today!
Our boys 4 5 were both due new bikes, we visited 2 other bike stores in Melbourne and had poor customer service, the minute we walked into the Melbourne store we were greater by Harry the store manager, great knowledge, friendly, full of advice, no hard sell and had loads of stock inc various colours.
One of the best customer experiences Iv had, first time buying Trek but will be my first port of call whenever any of our family are due an upgrade.
Thanks
Alex Choo Choon Hong
Brought my flat tyre road bike to Trek Carnegie today, thought it was punctured.
Joe inspected the tyre, turned out it was a loosen valve issue. Joe did not want to charge a service fee, saying the air is free.
Great customer service, will definitely recommend to friends and family.
Milton Moss
Purchased a Ballista helmet for my Trek Domane SLR6. Overall, very happy with the purchase and the support
Sam Bugeja
Great service from friendly and knowledgeable staff.
坤亮吴
Good service from Joe and Michael! Really appreciate the help and patience from them!
Mark Venn
Needed a new seat and seat post as mine was stolen. The boys stayed back and near closing time and got me all sorted. Good job.
Adz (CoffeeBender)
Great last minute mountain bike purchase experience. And the linear park rail trail behind the shop has great rock gardens to test bike suspension.
Andy Bogatie
Excellent product knowledge and very helpful thank you
Sam Fall
Amazing team with great knowledge. They give you the best advice based on your requirements. I’m very happy with my purchase.
Aaron Wallis
Such a helpful team.
