4.8
rating out of  308  reviews
281
10
2
3
12
User profile - Jackie Nevill.
Jackie Nevill
terrible service, will never use them again. Rude, unhelpful, incompetant
3 years ago
User profile - Jennifer Rhynehart.
Jennifer Rhynehart
I’m a 62 year old lady who was due to go on a bike tour to NZ this month so visited our local cycle shop as opposed to going on line . Staff were extremely helpful and fitted me out with all the gear. It was certainly more expensive than the gear my fellow bikers bought on line but I was happy with that as I felt I had good quality gear. Of course our trip was cancelled due to COVID -19 so today I turned up to return all my gear - unused with tags on and receipt After consultation with the owner ( who never appeared ) the staff were very embarrassed to tell me I would only get 80% returned due to restocking costs - they only had to hang the gear back up in the shop ! Life is pretty rough at the moment and there was no point in upsetting the poor staff so I just accepted the situation Very greedy , unkind owner - avoid this store at all costs - I will tell all my friends and family and friends what happened On line for me next time with their generous return policies !
5 years ago
User profile - Jeff Burgess.
Jeff Burgess
I ask Bike shop to install a power meter on my bike. Bike given back with Stages Power meter installed. Cost $800. Went for a ride. 2 days later. My Garmin 1030 is saying that the average power is 5 watts for 30 km medium hard ride. while riding at 30 km/hr on the flat. I say to myself that has to be at least 100 watts power - something wrong with power meter. Take bike back to shop explaining power meter not communicating with garmin. Shop has bike for 2 days. No message to say bike ready so call bike shop. Bike shop says bike fixed. Arrive and then get hit with $30 bill for time spent rectifying the "problem" with the power meter I paid $800 for a few days earlier. I say to bike shop "bike shop should have ensured power meter works with recording device, eg garmin before charging $800 for power meter, Bike shop say bike shop take lot of time to fix "problem". I complain in vain. I feel bad. I pay the extra money...... Bike shop say sorry need to discuss with manager blah blah blah. I feel like I have been robbed. I hold my wallet close to my chest before leaving the shop in case any more money gets stolen from it. I say to myself "be careful of thieves". I also say to myself "DO NOT GO BACK HERE"....... Tip for bike shop. When charging $800 and taking your big commission for a XXXXXX thingame please take the responsibility of ensuring it actually works FULLY before giving the bike back to the client.
5 years ago
User profile - Tilly Rhodes-Mayo.
Tilly Rhodes-Mayo
Supplies cycling gear to all the annoying and childish, however respectable grown men who terrorise the local roads in their silly tights.
7 years ago
User profile - Jim “Tubeclamp” Suhartono.
Jim “Tubeclamp” Suhartono
Get my bike for service. Brought almost every spare parts with me Since we brings our components, we just short of chain. I have the chain and able to bring in within 3 hours so they can finish the job. However, they wants us to buy their chain and wants us to sell the chain 2.5 times more expensive than any other competitors. They simply said buy the chain and I finish the job in 5 minutes or bring your chain and I shall finish it in 6 days. What a nice threatened. if you decided to come here, Please expect any incident like I do and get charge more. This is my first service with them. I do not experience this service with my regular bike service in Inner West
10 years ago
User profile - Philip Gardiner.
Philip Gardiner
I won't be going back. My original bike was a steel frame road bike, made up with campagnolo parts that my father had lying around. The frame cracked so I purchased a Daccordi frame second hand and took it to Turramurra Cyclery to strip the components from the old frame and rebuild on the new frame … doesn't seem like it would be a difficult job. Not cheap at the quoted price of $300, but I wanted to get the bike back on the road quickly and I assumed the bike would come out properly serviced. To cut a long story short it took 5 weeks to get the bike back and I'd say it was a complete waste of money. I dropped the bike off on a Monday and was advised it would be done on the Wednesday. No news so you ring to see if it's finished and get 'haven't had a chance' … no more news so ring again and they advise it wasn't a straight forward job because the bottom bracket had an Italian thread … Other excuses included that my bike wasn't a priority because they 'high end' jobs to do, and they were busy making up bikes Christmas. Basically I had to chase them for 5 weeks. In the end we sent them some parts to use. When I picked up the bike the price was $433 and they advised they had done the best job they could given the age of the bits. For example they said the rear hub was worn out an needs replacing. I was expecting for the price they would service the hubs … given that the Campagnolo hubs can be taken apart and refurbished. At least called to discuss options - rather than just say 'it's stuffed'. So in summary … horrendous service, poor quality, premium prices. Never again for me and I suggest unless your job is very simple then look somewhere else.
11 years ago
User profile - Clive Solari.
Clive Solari
a month ago
User profile - 송상호.
송상호
3 months ago
User profile - ali abolfathzadeh.
ali abolfathzadeh
4 months ago
User profile - Geoffrey Hannell.
Geoffrey Hannell
4 months ago
User profile - Curtis L.
Curtis L
5 months ago
User profile - Martin Gins.
Martin Gins
5 months ago
User profile - George Carey.
George Carey
6 months ago
User profile - Justin Sprogis.
Justin Sprogis
6 months ago
User profile - Jothi Ramalingam.
Jothi Ramalingam
6 months ago
User profile - Pat Tibballs.
Pat Tibballs
7 months ago
User profile - bruce bailey.
bruce bailey
7 months ago
User profile - Mark Hopkins.
Mark Hopkins
10 months ago
User profile - Marius Fourie.
Marius Fourie
a year ago
User profile - Prakash Mistry.
Prakash Mistry
a year ago
260