A E
A bit expensive. Friendly staff. Support your local bike shop!
Patrick Cuba
I had used their maintenance service in the past and it was good, unfortunately I was not really happy with the experience of getting my bicycle repaired this last time.
I brought in my bicycle for repair on 16 November and I was advised that there were parts that needed to be ordered and I'd need to get the hanger from another cycling shop. I went and bought it and brought to these guys the same day.
Weeks went by with no phone call on the progress of the repairs of my bicycle, I called on 2 December and they said the part hasn't come in from Shimano yet, it's on order and that I would get an SMS when the repair is done.
I called again on 12 December and insisted on what was going on, they put me on hold and then called me back to say they hadn't followed up with Shimano and no spare part was coming. They then found a cycling shop in the city that had my part and SMS'ed me on 17 December to come pick up the bicycle.
Kim Greenway
They're flakey. Been in many times and have never received great service. Now go elsewhere even though they're so close to us! :(
Will Schmoe
As others have described their communication is extremely poor even by bike shop standards.
Bike wasn't ready when they said it would be without letting me know.
Replaced pedals without calling me and letting me know, so I either had to spend another week without my bike or wear it.
Couldn't get their story straight regarding why the pedals had to be replaced.
First the said they couldn't get the lock nut off. I had to ask to see the part, and when it came out it had the lock nut off but it was missing and apparently was Shimano specific. Sometimes you can replace the spindle apparently but they didn't ask me whether this was something I would like, they just bunged a new set of pedals on and charged me full sticker and the first I knew about it was when I showed up to collect it.
Despite a service on the front fork, my front disc rubs. I don't expect to get my bike back with rubbing brakes, especially given their penchant for doing services without asking. That's something I'd be happy to see an extra $20 on the bill for when I show up, or if it costs more than that pick up the bloody phone.
That said the work they did seems good.
Guy Pindar
I came into the shop this morning to pick up my axle key, which the mechanic had accidentally left off my bike during a service. As I approached, the automatic door opened, so I walked in — only to be told in an unfriendly manner that the store was closed and that I shouldn’t have walked through the door. That’s hard to accept when the door literally opens on approach...
After I received the key, I then couldn’t leave because the door had subsiquently locked, which only added to the frustration, especially considering I had to make an extra trip to collect a part that should never have been missed in the first place. The discussion with the female staff member was unhelpful and dismissive, with little acknowledgement of the inconvenience caused and the fact that she was telling me I shouldn't have entered the shop despite the door opening.
Overall, this was a poor customer experience from start to finish, and by the time I left it was 9am and they would have been open anyway! I am aware I could have handled the situation better, but this was a puddle of their own doing and there was zero acknowledgement of that. Between the service oversight and how this situation was handled, it’s not a business I’ll be returning to, which is frustrating given that I had been using this bike shop long before it became Trek!
Eddie Demir
I went Trek Turramurra shop to pick up my bike (ordered from Rouse Hill) one of team member lady (Amanda) was extremely rude to me and my partner.. We walked out without paying anything.. DO NOT go there.. Rouse Hill store is the best..
Ingrid Ralph
My spare battery after less than 20 rides has lost more than 50% of range and when I complained I was asked to leave the shop. The battery wasn't cheap and is now useless. I will never buy from Trek again
T L
Brought road bike in for a level 1 service ($119), with a lever problem. Got a call saying the lever is busted, apart from that no problems apart from updating Di2 software. Pick up bike, get a bill for level 2 service ($179), new bottom bracket ($150), and $30 "labour" for the software update (a 2 minute "job" at best). No calls about any of the supposed "new" requirements. Needless to say I was pretty unimpressed and I won't be bringing my business back to Trek. Neither will be quite a few of my riding group. Plenty of other excellent shops in the local area that don't behave like this.
Kevin Wang
Poor experience! The woman that assisted me when I first entered the store was quite impatient and didn't let me finish explaining the problem with my bike. When the problem was diagnosed (the hub body was apparently broken), instead of fixing it they suggested replacing the whole wheel for $400! That was over half the price I paid for my bike so I decided to leave (with my back wheel in pieces because they wanted to charge another $70 to put it back together!) I found a replacement wheel on Facebook for less than half the price and it's been working perfectly for me, don't waste your time here!
Matt
Looked at bikes with a friend. Very helpful staff.
(Update) Had to deal with these guys again after a problem came about with my bike and it was the worst experience of my life
wade streeter
I wanted to start road riding and went to Turra cycles and spent over $3000 on a new bike, pedals, shoes and everything needed to get going. The sales assistant told me the shoes would stretch after I told him they felt narrow. We tried the next size up but they were sloppy.
After six weeks I still get numb and tingly feet from the shoes being too narrow.
I called and asked for tips, advice on what can be done about being ill-fitted in cycling shoes and they told me they had no tips or advice and that I need to buy new shoes. I am highly disappointed and was hoping for some better service after their sales guy put me in a shoe that causes me discomfort on my ride. I thought they should take some responsibility to fitting me out incorrectly but they didn’t seem to care. I thought they could have offered me a discounted new purchase at least but that wasn’t offered.
Not sure I even want to take me bike back for first service.
Might as well buy from an online shop and get full return facility.
Emir Ruzdic
Extortion. I took my Trek Powerfly for a warranty repair because the battery keeps falling out and the rear hub was just free spinning. I was told everything will be covered under warranty on multiple occasions and that parts were ordered. After a month of calling weekly for an update finally the parts were on their way. When the parts arrived I was told that the hub replacement will be $361 and not covered under warranty. I then asked them not to worry about the hub and just fix the battery latch but they said they will not fix anything unless I buy the hub and also wanted to charge me for storage for the bike because I couldn’t pickup the bike on the day they called me even though I have been waiting for a month. Total extortion and should not be allowed to operate. I accepted to buy the wheel (under duress) but now I am going to fair trading. Reply to Response: I thought you were going to fix it under warranty because that is what you told me you were going to do, I did not make that up. If you were not going to fix it for free, don’t tell me that you are, and don’t extort your customers. You had a chance to get a customer, instead you lost one, and many more reading these reviews. Just be honest communicate with your customers and we will understand. Also no need for insults, they only prove my narrative more than defend yours.
Jackie Nevill
terrible service, will never use them again. Rude, unhelpful, incompetant
Jennifer Rhynehart
I’m a 62 year old lady who was due to go on a bike tour to NZ this month so visited our local cycle shop as opposed to going on line . Staff were extremely helpful and fitted me out with all the gear. It was certainly more expensive than the gear my fellow bikers bought on line but I was happy with that as I felt I had good quality gear.
Of course our trip was cancelled due to COVID -19 so today I turned up to return all my gear - unused with tags on and receipt
After consultation with the owner ( who never appeared ) the staff were very embarrassed to tell me I would only get 80% returned due to restocking costs - they only had to hang the gear back up in the shop !
Life is pretty rough at the moment and there was no point in upsetting the poor staff so I just accepted the situation
Very greedy , unkind owner - avoid this store at all costs - I will tell all my friends and family and friends what happened
On line for me next time with their generous return policies !
Jeff Burgess
I ask Bike shop to install a power meter on my bike. Bike given back with Stages Power meter installed. Cost $800.
Went for a ride. 2 days later. My Garmin 1030 is saying that the average power is 5 watts for 30 km medium hard ride. while riding at 30 km/hr on the flat. I say to myself that has to be at least 100 watts power - something wrong with power meter.
Take bike back to shop explaining power meter not communicating with garmin. Shop has bike for 2 days. No message to say bike ready so call bike shop. Bike shop says bike fixed. Arrive and then get hit with $30 bill for time spent rectifying the "problem" with the power meter I paid $800 for a few days earlier.
I say to bike shop "bike shop should have ensured power meter works with recording device, eg garmin before charging $800 for power meter, Bike shop say bike shop take lot of time to fix "problem". I complain in vain. I feel bad. I pay the extra money...... Bike shop say sorry need to discuss with manager blah blah blah. I feel like I have been robbed. I hold my wallet close to my chest before leaving the shop in case any more money gets stolen from it. I say to myself "be careful of thieves". I also say to myself "DO NOT GO BACK HERE".......
Tip for bike shop. When charging $800 and taking your big commission for a XXXXXX thingame please take the responsibility of ensuring it actually works FULLY before giving the bike back to the client.
Tilly Rhodes-Mayo
Supplies cycling gear to all the annoying and childish, however respectable grown men who terrorise the local roads in their silly tights.
Jim “Tubeclamp” Suhartono
Get my bike for service.
Brought almost every spare parts with me
Since we brings our components, we just short of chain. I have the chain and able to bring in within 3 hours so they can finish the job. However, they wants us to buy their chain and wants us to sell the chain 2.5 times more expensive than any other competitors. They simply said buy the chain and I finish the job in 5 minutes or bring your chain and I shall finish it in 6 days. What a nice threatened.
if you decided to come here, Please expect any incident like I do and get charge more.
This is my first service with them. I do not experience this service with my regular bike service in Inner West
Philip Gardiner
I won't be going back.
My original bike was a steel frame road bike, made up with campagnolo parts that my father had lying around. The frame cracked so I purchased a Daccordi frame second hand and took it to Turramurra Cyclery to strip the components from the old frame and rebuild on the new frame … doesn't seem like it would be a difficult job. Not cheap at the quoted price of $300, but I wanted to get the bike back on the road quickly and I assumed the bike would come out properly serviced.
To cut a long story short it took 5 weeks to get the bike back and I'd say it was a complete waste of money. I dropped the bike off on a Monday and was advised it would be done on the Wednesday. No news so you ring to see if it's finished and get 'haven't had a chance' … no more news so ring again and they advise it wasn't a straight forward job because the bottom bracket had an Italian thread … Other excuses included that my bike wasn't a priority because they 'high end' jobs to do, and they were busy making up bikes Christmas. Basically I had to chase them for 5 weeks. In the end we sent them some parts to use.
When I picked up the bike the price was $433 and they advised they had done the best job they could given the age of the bits. For example they said the rear hub was worn out an needs replacing. I was expecting for the price they would service the hubs … given that the Campagnolo hubs can be taken apart and refurbished. At least called to discuss options - rather than just say 'it's stuffed'.
So in summary … horrendous service, poor quality, premium prices. Never again for me and I suggest unless your job is very simple then look somewhere else.
Kristian Zadro
Bruno Estevao
