Had roof damage March 7 and Eddie West came within a day or so to give an estimate. He sent an estimate which the 4 owners agreed to. I spoke with Eddie again, and he said that because the townhouse HOA was not involved in working with the homeowners that we would need a different contract. For 3 months he assured us he would do the work in "2-3 weeks" and that he would get us contracts "by the end of the day or the next day". He gave a start date for the work as 6/26. 3 of the homeowners tried to reach Mr. West by phone the next week and he did not return messages or pick up the phone. At that point we contacted another roofer and the work was completed in a week and a half.
Great to have GAF, etc., but honesty is more important, and leaving someone with a damaged roof waiting 4 months for work they don't plan to do is unprofessional and irresponsible.
Look at BBB complaints. Our same experience. Failing to take calls, thank God we didn't have work done by Titan. No more responsive when you've had work done by them, according to BBB.