Richie Booth
Brilliant customer service, they know how to help and are genuine in their desire to make your experience a good one. Recommend King, he's especially good at looking after customers.
Jayden Ingley
Trek Hoppers Crossing has fantastic customer service with a smile and they sell high quality products at a competitive price. I would highly recommend them.
Tim Pearce
I would like to say that Tim, even though having a difficult day with warranties, went out of his way to find the product that I was looking for, even though it was a low cost item and deep within the warehouse upstairs somewhere, he was still more than happy to find the items I required. It's always a pleasure to deal with Tim at the Trek Store in Hoppers.
I highly recommend to ask for Tim for your next purchase at Trek Hoppers, as he has a lot of experience in the industry.
andrew oskar
Brought in my bike from Sydney with damage di2 cable. King is the man , he helped me to install the new cable and DI2 battery, not to mention today is the boxing day. Now i can get on my bike to ride melbourne road.
The best customer service ever !!! Thank you King - see you on Sydney Road .
Trezna Cairns
Great service, great selection of Electra bikes
Tony Reynolds
These guys really know their stuff. Recommend for great service and range.
Julian Bayford
Syed Jafari
Fabulous customer service. We were helped by a young guy named King. A befitting name as he literally meted out the royal treatment. Answered all our questions, was extremely polite and had excellent product knowledge and advice. Besides purchasing the bike we ended up buying another $300 worth of accessories. Will definitely be returning to purchase more bikes.
Franga
Went with my brother who bought a Trek Marlin 8 about a month ago. Very friendly and helpful service. Went back within 30 days after realising we wanted more bike and the same person served us. He organised our upgrade and we walked out happy with a replacement Roscoe 7. No complaints at all.
Mashrur Syed
Bought Dual Sport 1 about a month ago, and when I came back to swap and upgrade to Dual Sport 2, there was a sale which started a week ago. Technically I was not supposed to get the sale price, but no questions asked - I got the sale. Super happy! And yea upgrade was very much worthwhile even if I had to pay 200 extra (originally I got 50 back because of sale)..
Very good customer service..
Joel Chamberlain
Great help from the team who assisted with our daughters new bike!
Paul Goldsmith
The team are very helpful and enthusiast - well recommended
Jeremy Bogdanowicz
Fantastic bikes and even better customer service from Marty, King and the whole team - thank you
Anthony Cowie
Very reliable, Knowledgeable and fair. Highly recommended this store.
Sara Martyn
Great friendly staff, knowledgeable and helpful.
Helen Takano
Sam was absolutely fabulous! He was friendly, approachable, knowledgeable & personable. Especially when supporting my 12yr old daughter!
If it wasn’t for all of these attributes, I probably wouldn’t have bought the Trek bike for my daughter that day.
ALLEN MENDOZA
Got my Trek Marlin 6, all staffs are very accommodating I was assist by Martin he explain well all you need to know specifically if you are beginner in biking keep it up
Gurpreet Chohan
Great customer service by Tom.
Thumbs up
Luke N
Great service and products. The guys at Hoppers are always happy to help out with anything needed and provide good advice.
Paul Wright
Joel was very helpful. He really knows his bikes.
