PH SH
Shout out to Trek rep King who demonstrated absolute professionalism with sound knowledge on which bike would suit me the best according to my requirement and budget. No pressure to buy, no rush, he took his time to explain and answer all my queries. We were well looked after.
Rowan
The guys at Hoppers Trek went above and beyond helping me with my bike. It was almost impossible to get something in my size (XXL) especially with the shortage around Australia but they were able to track one down interstate for me and kept me up to date on the arrival. I couldn’t recommend them enough. Thanks again
Stephaine Bevan
Shout out to martty his customer service was fantastic he made my experience really easy even helped put my bike in my car for me
Great service
D K
Amazing customer service . Top Notch
Brian Russell
Great service.
Staff know their product and go out of their way to help with your product.
Crazy Clown
Nothing is too hard, the staff were more than happy to work with me to find and supply the product that I was after. A total pleasure to shop at the Hoppers Crossing store.
Ashish Trivedi
After search, I found Trek. First I can read detailed info about products on website which has handy to know before you buy. Second, I can ring store, talk to them about the stock availability and other things quicker than other competitors. 3rd, From Trek Hooper Crossing store, Nina was able to handle the question and process very well. Also, during my store visit, spoke to store manager and he was supporting few changes which I want. Great customer service, product option and clear communication. At end, I bought 2x Marlin 5.
Cesar Alvarenga
Attentive, patient, friendly. Good old fashion professional service
Paul Wright
Easy to deal with, fast and helpful.
Jim Grace
great service ...no complaints and my new helmet fits very snugly.
RG Tibayan
Cant go wrong with Trek Hoppers Crossing. Look for Scott to give you a first class customer service!
Himel Nath
Had very nice experience with the purchase. Martin Tobin was really nice and helped me purchasing the right bike and accessories.
kalyan bavanaka
I've liked everything about Trek Hoppers Crossing, the bike itself (marlin 5 2022) is great. Most importantly Adam from the stores was really helpful, very informative, polite and made my transaction a great experience.
Blayd H
Great service provided buy the store manager Martin. Had a problem with my Trek Roscoe 7 which was potentially my own fault due to lack of knowledge about bike maintenance, and needed it fixed asap as I use the bike to commute to and from work with. I had originally taken the bike to 99 Bikes in Hoppers Crossing and was quoted $200 to have the problem solved and was also told to that they would need to send parts away to be fixed. But Trek Hoppers Crossing saved my day by fixing the issue for free and within 15 minutes. They had no mechanic's at the store due to covid but went the extra mile to video call the mechanic that was working from home to walk them through of how to fix the problem. Extremely impressed with the service and extremely happy with how Martin communicated with my partner whilst I was at work and couldn't be there. Will definitely be a returning customer for all bike needs and want to thank the store for such a great experience. My partner and I were also having a pretty hard day with other things going on so to know my partner and my bike were looked after was just the best relief ever. Keep up the great work guys. See you again soon
Sajaad Farook
Excellent customer service and after sales care. Would be good if Trek provide discounts/benefits for returning customers.
Luke grey
During very difficult times, Scott at Trek in Hoppers Crossing was amazing to deal with. As a customer I was blown away to here that other customers have been rude, aggressive and not respecting those people just doing their job. Anyway a big thanks to Scott and staff and would highly recommend Trek products. By the way Scott I love the Roscoe 7 it’s a beast
Robert McKenna
Have a new bike again after repair and service to my 17 year old bike
Pauline Reid
great service answered alot of questions....
mr Deus
Purchased a bike chain for my son… the staff were so helpful and friendly, and went out of there way to help us…. I highly recommend this store and there awesome staff….
Thanks guys really appreciated your help today..
Andrea Waycott
Had an 'urgent' need for a bike for my son and walked away super happy... One was on the floor 'luckily' that was perfect for him.
Had amazingly great service and they even helped me pop it on the bike rack!
We love our TREK bikes and our newest addition has been happily received by my 9 year old. :)
