lisa gatto
Our family has bought plenty bikes and accessories from here. The service and advice is always great. Shout out to KING who on the occasion raised the bar to next level. He’s advice help me make the right decision for my situation (even though it meant he missed out on a sale)
True professional. Everyone one else was great too. Greeted straight away. Definitely be back
Rebecca Comley
Tom was awesome
Great customer service and explanation of what and why certain things were needed for my sons Bike absolute pleasure to learn about something I know very little about.
Great range of Bike great atmosphere very very helpful. Can’t go wrong if you need help advice products or services this is the place to go.
Thipan Kamsan
Tom was one of the nicest and coolest person ever I got my bike fixed yesterday and he was so chill about it he told me all the things they did
Mel Cain
Went there for a tyre repair and all it was is my son let the tyre down. Tom in the service department was fantastic! Didn't try to unsell me a product or repair that I did not need. Will definitely be returning.
Bryan Mcleish
Friendly and helpful service
Dinil Wijesinghe
The staff were incredibly friendly and made sure we were well taken care of. They were also very helpful in choosing the perfect bike for my son, focusing on making sure he felt comfortable and confident with his new ride.
Tatsat Pradhan
Great Customer Service and after sales support
Oleh Shlyk
I bought a bicycle on the website and picked it up from these guys. I'm happy with my purchase, I could even say I'm thrilled. I want to express special thanks to Tom for helping me choose the necessary accessories and repair kit, and especially for quickly adjusting the gear shifter. I liked the store, it seems there are everything a cyclist might need or at least a lot of useful stuff.
Mark Sommers
Wonderful service from the guys at Trek Hoppers Crossing. Extremely helpful and pleasant to deal with. Two thumbs up!
Mat O'Brien
Always happy with the high level of friendly and professional service when I’m there. Have never faulted any product or had a negative experience. When referring friends, they have looked after them by going above and beyond to ensure their needs are met with good value for money also.
carla
Great service! Tom was really helpful, even though they didn't have exactly what I needed, he found the next best thing for me! thank you!
alhughes101
Super helpful and friendly team
Zac Hinton
Great customer service, very knowledgeable staff
Rodney Gooch
New to the area and had the pleasure to meet Tom and Rob, at the store, these guys are amazing and so helpful, polite, and respectful, I would recommend taking your bike to the team at TREK hoppers crossing and asking for Tom.
Absolutely delightful been back a few times now service is stunning you won’t ride out disappointed.
Thanks guys.
Vicki Reed
My in store visit was fantastic. The guys went out of their way to help me find the right size clothing and sharing their knowledge of cycling.
On this particular day I went to 2 other bike stores close by and not once got spoken to by staff.
The next day I rang the store as I was kicking myself for not getting a pair of shoes. Tom kindly arranged postage where I receive them the next day.
Mick Wharton
Awesome product and great customer service. Staff tick all the boxes.
David Candido
Kings (Hoppers crossing ) customer service was exceptional and his main concern was that we would be back on our bikes asap. Our previous new bikes were stolen and so he made sure we were back riding with a smile. It's the customer care factor that makes the difference and which is why we choose Trek as our provider and must say King scores 10/10 and happy to part of the Trek family for life . Kindest regards David and Xavier .
Varun Jani
Thanks Martin for your help.
Joyce K
I never been here before. The service and attention I received was exemplary. Tom was extremely helpful and lovely And I would recommend here for any of your purchases
Cool Kiwi
Would highly recommend this shop customer service is excellent went out of their way to make sure I was back riding for the long weekend.
