Nabeel Aziz
Friendly team. Quick service. Awesome location for the west. Nice collection of bicycles. Guys know their products. A bit lacking on the accessories though.
Tony Gumley
Always get good service and good value
Rebecca Beadle
Awesome customer service, ordered a bike for xmas present, unfortunately the bike ended up on back order and would not be delivered intime for xmas, found the same bike elsewhere and trek hoppers crossing were happy to issue a full refund and appology that this did not arrive as intended with out any arguments or silly questions asked.
Maree McLeod
Best bike shop they so helpful this is my 3rd bike from there
Chris Wells
great. often have specials
Chad Louthan
This is a Trek shop for sure. The guy that helped us was nice, but would not exchange my product without a receipt on current products. One which did not work. He confirmed that there was something wrong with it and still did not offer any sort of exchange. I tried to exchange a couple of products and spend more money. I agreed that I did not have the receipt, but they were not willing to entertain any exchange even if I paid for the more expensive product. I work in retail and I would always be willing to exchange product if I a) sold that product, and b) was going to make more money. This is a city of bicycle shops. These guys got my money for the first items, but they will not get another cent of mine. I have also let the ACCC know about what happened today.
Anita Smith
The owner of the shop is very rude
Arif Mahmud
I’m guessing they only know how to talk!
I got 2 bikes and both of them were faulty as whoever built the bike made few mistakes.
Resulting in bike crash, breakdown and damage.
Will recommend anyone to get their new bike checked from another trek if you do end up buying from them.
Awais Ahmad
Have the worst experience at Trek bicycles. Nobody really cares about the customer everyone is busy with their business. Have waited for literally half an hour to get just a puncture repair.
Vicky
5 star for the Product. Dual Sport 2 is my first bike and is undoubtedly best in class.
However the communication from the store is poor and the attitude of store manage is pathetic. I recommend this store for the Products it sells but definitely not for a good buying experience.
I have communicated my experience in detail in the post purchase survey sent by the store in case they wish to address it. Invoice copy is attached to this review.
Chris Zhang
brand new bike got scratches. very unprofessional assembling. BEWARE.
Bobby C
Very Rude owner.
Allen J
Just walked out of the store. Bad customer service. Walked in and waited for 5 minutes and looked around for help but didn't even get acknowledged.
Looked at prices on a few items and they all looked expensive.
Knowing that there are a couple more shops just down the road they guys need to be more customer focused.
Matt Lord
HoleyDump
Andrew Bonello
Kripa Antony
selina
Aaron Susota
Apa Villaruel
