hugo madeira
Amazing customer service, excellent team, always willing to go that extra mile to satisfy the customer, highly recommended
R.T.
Purchased a couple bikes from this shop and all I can say is that the staff are nothing short of amazing. Keep up the good work fellas
David Horvath
Great selection of bikes and cycling paraphernalia. Excellent assistance from Alex as well.
ANTHONY BANADINOVICH
Notwithstanding that we bought our bikes at another Trek store, we took our bikes to Trek in Hoppers Crossing for the first free service. Tom and staff were extremely friendly and easy to deal with and assisted with loading bikes back onto the car.
Andrew McLoughlin
Trek was the second bike shop that we visited this morning to replace break pads on my nephew's bike. From the moment we walked in, Tom's service was first class.
I had an idea that Trek was only in the market for advanced bike users but I was totally wrong.
Tom first tried to see if the issue could be fixed without break replacement but then found that it may be better with new breaks.
He fixed the issue and cleaned up the bike and talked us through the issue and answered our other questions in relation to the next stage of advancement in kids bike riding.
We could tell that Tom got fulfillment from seeing a new bike user cycle out into the world.
Unfortunately, we are only visiting Melbourne but we would highly recommend Trek, Hopper's Crossing to anybody looking for a bike shop in the area.
Andrew Farrell
Would definitely go back, the stuff members who looked after us was fantastic. Made sure we got the right size not just the most expensive one like other stores we went to.
Neil Lewington
Great service from the team at Hoppers Crossing today. Especially from Martin who took the time to listen and answer questions. Made my son feel like he really had agency in the purchasing process and was not at all pushy. The bike was built super fast too. Thanks very much.
James Eckhardt
Ordered item online and was pleased to receive a confirmation phone call from the store soon after. My wife picked up the item on the following day and she told me afterwards "They are the nicest people in that store!". She said they told her it was a pleasure to serve her and were very helpful. Service like this makes you want to return, and I will. Thanks guys, great work!
Gabby P
Absolutely outstanding customer service by Alex. I called up regarding a bike (that was out of stock from a closer Trek shop). He was very friendly and explained all the features on the bike that I was confused with. He was very detailed and knowledgeable in all aspects of the bike and services. The phone sale and transaction was smooth and pick up was easy. The team followed up with a courtesy call yesterday too!
Thanks Alex, my teenage son is very happy with his new bike!
Greg Lane
Knowledgeable staff,good service
Tony Dam
Big thanks to Marty and Joel for nothing but exceptional service. The team go above and beyond with there help and service. Best bike store in Australia .
Ian Smith
Good knowledge, friendly service and best of all was that they made the collection process exciting for my son.
Sandra Murphy
It is so refreshing to receive such amazing service from a store. I ordered my bike last week thanks to Tom’s expert knowledge, guidance and all round politeness, I would have tested anyone’s patience as I tried to find the right fit for my unconditioned body (which hasn’t been on a bike for 20 years). Throughout the week, Martin the store manager answered my late night email and followed up early the following morning when he was at the store…as promised. Amazing! My bike was ready in days and I won’t be shopping anywhere else when it’s time to upgrade, they also have a full service centre onsite.
I am 100% happy and grateful for a stress free and pleasant experience.
Kiiristiano Raymondo (Kiiristiano)
Great friendly and professional staff
Ricardo Mendoza
Customer service is superb and product I bought (Fox ) is excellent
Atchyuta Lakshmi
We bought two bikes for our kids …. at the start of this year and thy just love riding them all time . I personally love the trek brand for bikes .. they are really a good buy for that kind of a quality and design ( love their style and colours ) service at the store was wonderful and they do know and remember their customers well.
Pritpal Singh
Perfect service and helpful staff
Michael Kennedy
We have 4 Treks, they are great bikes and the service from Trek Hoppers Crossing is fantastic. Always extremely friendly and helpful and very quick turnaround on servicing. I would certainly recommend Trek Hoppers Crossing to friends and family.
J Nguyen
The bikes here are absolutely amazing quality. My 4 year old fell in love at first sight, and was able to ride it straight away. The team were so generous with their knowledge and time! We are extremely happy with our purchase and will consider this as our bike shop for all our bike needs in the future. Thank you once again!
Luke Kearney
Marty helped from beginning to end. Organised bikes early for Christmas. Bikes were ready by pre determined time for pick up Christmas Eve. Service here is awesome and these guys go out of their way to help. Even pumped my tyres during Covid when most shops wouldn’t answer the phone. 5 stars
