4.8 rating out of 718 reviews
Becky Fox
Great service!
Dean Scibilia
They are so helpful and friendly
Matt Burns
Brett was great to work with!
Daniel
We’re looking to get into cycling and decided to swing by the store to get a better idea of what we needed to know, bike sizing/fit, test rides, etc. before pulling the trigger. We spent some time with Brett today – what an absolute legend. Brett walked us through everything we needed to know, he shared every tip and trick we would’ve never gotten otherwise, and he answered all of our questions. He was kind enough to put everything we talked about in an email and had it sent it to us shortly after we walked out of the store. So glad Trek employs people like Brett. Excited to get on the road!
Chris C.
I went to the Trek bike store on Wednesday evening 10/22/25 to figure out which size mountain bike would work best for my 11 yr. old son. Courtney assisted us and spoke directly to my son throughout our visit. She let my son test ride the bike and explained everything thoroughly as he has only had a BMX style in the past and was stepping up to a considerably larger bike. He was very excited and Courtney was confident that the size she tried him out on was the correct size, I was relieved that we could go up in size rather than down so that he would get more years of use out of the larger size frame. I have not picked the bike up yet as it needs to be built. My review is strictly on the experience I had at this shop and with the FANTASTIC customer service Courtney provided! Thank you Trek of Cary and to Courtney for treating my son great and a great buying experience!
Chris Brown
Trek is one of the best quality bikes out there. I have been riding my SuperFly problem free since 2013 and recently got my son a Marlin. He loves it, and I do to. The staff at the stores are friendly knowledgeable and ready to assist in any way they can to get you on the bike you want. I don't think I will ever buy another bike besides Trek. Thanks guys.
Dwight Mouton
Good selection of bike shoes and went out of their way to get the size I needed transferred from another store.
Ms Louise
All the technicians are phenomenal!
Lea and Tony went above and beyond to get compatible parts for my 15 year old Lemond.
Courtney installed my Kuat bike rack and gave me an inservice on all the features and how to use them. Jeremy and Brent assisted me with other products and services.
Awesome experience @
Thiane Carter
They are always the best! Helpful and knowledgeable
Samuel Schoeneberger
An incredibly well set, stocked, and staffed store. I brought my 30 year old Singletrack in for its first tune-up in a decade and the team here treated it and myself so well. Earnest conversation about biking, about my bike in particular, clear explanations for every question I posed, and a genuine enjoyment to see someone getting back into biking. I'm sending every person I can to this store, I know they'll be in good hands.