Dana is excellent. Very helpful and knowledgeable. He's helped my friends and today he helped me. I'm a fan of the service department at Trek. Solid people and the courtesy of having an convenient air pump to use en-route is great. Just a thought. You guys should consider a partnership with BCAA. They support bikes and ebikes. Would make sense.
2022 Didn't need help myself but my buddy, who had a spontaneous flat as we drove by we lucked out! They were able to do a quick tube swap at a very fair price. Old tube had shredded, beyond repair. We were on the road in about 20 minutes. Thanks peeps!