Yesterday at Tour de Bloom, I broke two spokes and my chair came off and got tied into my pedal which twisted my chain 90 degrees. I brought my bike in at 430’and they closed at 6.
Caleb dropped everything to ensure that I was ready for today. He stayed the course, replaced the chain, trued my spare tire, tested the bike and the cassette was badly threaded. Put in aluminum brake pads.
I can’t tell you how much I am impressed with Caleb’s above and beyond service and accurate diagnosis and the special care that Caleb showed. Very well done! Caleb, if you read this, I was the third fastest in the TT race today. That would not have happened if it wasn’t for you!!!
Following year. I had an issue with my DI2 front derailleur and stopped in for an adjustment yesterday. Lucas K took my bike in knowing I was racing and reset the limits in 5 minutes. Excellent service with professional results. Way to do it again Trek!