I am new to mt biking and learning everything about my new to me bike. I had a dropper post issue. Mike explained that the tension on the cable was too tight. He quickly showed me how to adjust and tighten the limit screws. He also checked out my big fat tires which I knew was maybe rubbing the chain. He assured me that it was ok. And told me that I can swap out the chainring. He would’ve done it the same day but they didn’t have the part. He didn’t charge me a dime. He said it was an educational moment. They had previously worked on my road bike w a broken derailleur. My go to bike shop when I am in Wenatchee.