4.8 rating out of 382 reviews

User profile - Denis Firstov.
Denis Firstov
Todd was absolutely phenomenal in getting me everything I needed and more. Seriously, he was funny, knowledgeable about what I needed to get into gravel riding, tips, and more. Highly recommended
a day ago
User profile - Ronald Navara.
Ronald Navara
Todd is great world of knowledge when it comes to biking and Trek products!
6 days ago
User profile - Chris Green.
Chris Green
These guys know what they are doing. They are professionals and very nice. Would recommend going to them for repairs on your bike. They helped me with soemthing as simple as changing pedals to fixing brakes on my kids bike
a week ago
User profile - Abigail.
Abigail
I bought my first bike from this Trek store this weekend, and it was a fantastic experience. William was incredibly knowledgeable and helped me find the right bike, even letting me test ride it and offering a 24-hour layaway. The next day, Lawrence was equally helpful and professional, checking the bike's brakes and giving me a quick tune-up. He also showed me how to clip in, offered helpful tips and listened to my concerns, and made sure I knew the return/exchange policy. I’m already loving the bike and will take what they both taught me along my cycling journey. 10/10!
a week ago
User profile - David.
David
This store is great. They have a wide selection of bikes, gear, and even a friendly store dog. The employees are patient and knowledgeable. I’m really enjoying my Trek bike and I’m glad I purchased it here.
2 weeks ago
User profile - Kim Shepard.
Kim Shepard
We are new in town and had been shopping around for bikes. This company is no pressure and very knowledgeable. Very excited about our new home and having a shop we can trust.
2 weeks ago
User profile - Rey Gonzalez.
Rey Gonzalez
"Persistence" best describes my experience. The owners and team were very persistent in trying to find and correct issues with my e-bike. They regularly kept me posted on their progress. I appreciated their professionalism and friendliness. I recommend others to go here for their cycling needs.
3 weeks ago
User profile - Douglas Hoang.
Douglas Hoang
Best trek store within DFW area. The staff at the south lake trek store made the exchange seamless and fast! Todd was very helpful and tuned both my friend’s and my new bikes. I will definitely be returning to the Southlake location in the future!
3 weeks ago
User profile - Becky Haskin.
Becky Haskin
These guys are most helpful and know their stuff! I'm just a senior who likes to ride my bike and have had one repaired to pass down to my grandson who is learning to ride his first. They are built to last so you pay more but it is so worth it for the quality and helpful service help.
3 weeks ago
User profile - Dave Kost.
Dave Kost
Gotta give credit where credit is due! A few weeks ago, I posted about cracking my carbon frame in half—a devastating moment, especially since I wasn’t even doing anything crazy like jumping. Cycling has become a big part of my fitness journey over the past year, and with the season kicking off, the thought of being sidelined (and not being able to afford a new bike) hit hard. That’s when Todd, the store manager at Trek Southlake, reached out. He told me not to worry and assured me the frame should be fully covered under warranty. He set me up with his service manager, Cory, who welcomed me the second I walked in. The first thing Cory asked wasn’t about the bike—it was about me. He wanted to make sure I was okay and hadn’t been injured when the frame broke. That level of care right off the bat meant a lot. After inspecting my bike, he confirmed it was indeed covered under warranty. My $4,000 carbon frame would be replaced, and all I had to cover was about $300 in labor. Then, he gave me another option: instead of just replacing the frame, I could use the $4,000 as credit toward a new bike—even on heavily discounted 2024 models. After some thought, I decided to switch things up and try an electric version of my bike, the Fuel EXe. Excited to see what this e-bike life is all about! The only catch? They didn’t have the exact bike I wanted in stock. But that didn’t stop Cory—he went to another location on his day off just to pick it up for me. By the time I showed up today, it was built and ready to roll. This kind of support is rare these days. And while I might have MF’d this bike when it broke, I’m damn glad I own a Trek.
4 weeks ago