One year ago my wife and I had 2 relatively inexpensive non-Trek bikes (I ride more than she does but I can’t describe either of us as hardcore cyclists, though I enjoy it). We now have 4 Trek bikes (2 FX models and 2 carbon Domanes). This shop is knowledgeable and customer focused. They have been accommodating and eager to address service bulletin/warranty issues and make sure that things are done right (with nil prodding on my part). I am not great with names and I cringe a bit when I read reviews where customers have been encouraged to name drop. To be clear, I never been asked for a review and have never been asked to mention anyone at this shop. That said, Cory (manager) has been an amazing ambassador to the Trek brand and is extraordinarily helpful. Everyone else that I see when I enter the shop is similarly minded. I don’t know a lot about bikes (but have a reasonable home workspace and am learning). I do work in a highly specialized engineering role with a lot of aluminum and carbon fiber structures. I am also somewhat handy (used to design/build FSAE cars in college). I mention this not for ego, but simply to endorse this shop as a place where I can drop a bike off and pick it up with no concern about quality of workmanship, knowledge, or pricing/ethics. I have had experiences with luxury car dealerships and fine watch merchants that were far below the quality of experience that I’ve had here. I have a local (nearer) indy bike shop that employs good people and that I’m happy to have available (and will support)… but this Trek shop sets the bar.