5.0 rating out of 97 reviews
TED HARRIS
I took my Trek E bike into the store today with an error code that I couldn’t clear.
I was greeted by Mike who was very friendly and helpful. He guided me to the service area and introduced me to Julie who was equally friendly and helpful. She quickly got to work and figured out what the problem was, explaining what she was doing as she worked.
Julie then recommended I take the bike for a quick ride around the parking lot to confirm all was good before I headed home.
This is by far the best customer service experience I’ve ever had in any bike shop.
A big thank you to Trek Bicycle Reno and your amazing staff.
Cheers.
Ted.
Randy
Every aspect of Trek Reno's sales and support were outstanding!
Cameron
I bought my 2025 Roscoe 6 earlier this year, and I still couldn’t be happier with it. There was only one within reasonable distance available in my size, and it happened to be in Las Vegas. Thanks to Jeremy, we were able to have it transferred to Reno - then, funny enough, I ended up moving to Las Vegas myself! Jeremy and Mike were so helpful throughout the process. You’re all wonderful, and I’m sorry I didn’t get the chance to stop in and say goodbye before the move! We miss you Trek Bicycle Reno!!
Wayne Lund
Great explanations and demonstrations of the issues while trouble shooting the bike. Love the sevice
Christian Rees
My needs aren't even for a bike, but for my Tltboard EV and Trek Bicycle in Reno consistently outdoes themselves by swapping components, getting me accessories outfitted and giving me ideas for accessories they don't even carry in store. To me, that is the best service in town.
Many other bike shops in town refused to sell me anything, or refused to swap components/repairs on my tlboard "because we only do bikes" but a floating caliper brake is the same whether it's on a bike, a dirt bike, or an EV contraption. I'll continue to go to Trek Bicycle for all of my needs in this category - bikes or not!
Roderick Alemania
I recently had them reassemble a bike. The team there is knowledgeable and helpful. Can’t say enough great things about them.
Paul Fiorillo
Mike was very helpful and knowledgeable. Mike explained different technologies and price points and let me decide what fit my needs and budget. I would definitely ask Mike for help again.
MS
Outstanding service!!! Mike took the time to go over absolutely everything and make sure I was getting exactly what I needed. Invaluable for someone like me (just starting out). I'll come here for everything I need in the future.
Nick Pinto
Jermey and the entire team at trek reno are amazing they’re truly passionate about cycling and helping others.
Just look at the reviews its seriously is impressive.
Ive been impressed with this shop since they opened I cant recommend it enough.
If you’re looking for a trek or any gear this is the place to go dont think twice they will help you find what you need.
I recently purchased a checkpoint from them and couldn’t be more happy the bike is amazing the whole process was just a great experience they really took care of me seriously appreciate it.
Thanks again
Chris Bentzen
Just bought 2 bikes and had a great experience!
Jeremy and Mike were extremely helpful and I feel they have my back!