We have been on many Haven holidays which have been brilliant but chose Parkdean at Crimdon Dene due to the location. We initially paid £350 for the weekend for 3 adults and 3 kids aged 4,7 and 8.Day prior to our arrival, the park called us after noticing we had an OAP in our party and offered us an upgrade to a larger caravan closer to the entertainment complex for an additional £40.Pleased we did, the caravan was lovely and in a great spot although furniture was well worn and you could feel every spring in the twin bedrooms. Toilet roll could have been good to have in the caravan as a necessity.The entertainment complex and pool were tiny in comparison to the size of the site.The more time we spent here the more that we found that nothing was as it was advertised..We paid £8.50 per child to ‘meet the pups’ (Paw Patrol) and found out that these were in fact cardboard cut outs!False advertising. Thankfully we cancelled more than 2hrs prior so got a full refund.The staff in the pool were rude and unhelpful. We were told that although there were only a handful of places to book online, you were able to walk in, however this was not the case. You have to walk in to book a place?!At the Boathouse, the crew repeatedly picked little girls to get up on the stage which was a shame given we had 3 boys.The prizes were laughable, stickers and fridge magnets.The stage and dance floor were tiny. The dance-floor was less than 2m deep and approx 4m wideThey sold bubble guns at the club but the kids were the restricted as to where they could use them.The amusement arcade was really small and there was only 1 member of staff in there to help with all the machines that kept malfunctioning and exchanging tickets for prizes. She was great but dont know how she done it on her own.The Milkshake morning was all shown on TV screens high up with no interaction with the kids, making the kids bored asking to leave early. We could have watched this at the caravan more comfortably - again not satisfactory.Given this cost around the same as a Haven site, there was no comparison.More money to expand and invest in this place is desperately needed.I would rather chose a Haven site that was further away than stay here again.