4.9 rating out of 402 reviews
Leslie Fabian
We bought our bikes here a couple of years ago, and we are always very impressed with the friendliness, service, and skills of the staff. Doing business with Trek brings us back there, time after time.
Brian Tyler
Personalized service. Thanks David.
Michael Osterhoudt
They have very helpful staff.
Kathrine Moorefield
I have an older bike and got a tune up, with new brake pads, new brake lines, and new tires. It turned out WONDERFULLY! The mechanic we dropped it off with was extremely knowledgeable, he seemed more like a bike doctor! He showed us what it needed and why, comparing my worn parts with new parts he had in the shop. It was completed quickly, about a week, and it feels like a brand new bike. Thank you so much! Would definitely recommend do anyone!
Arthur Brown
I recently took my bike to Trek Williamsburg for their winter service, and I couldn't be happier with the experience! From start to finish, the staff was incredibly friendly and knowledgeable, making the whole process seamless. They took the time to listen to my concerns and made sure to address all of them.
When I picked up my bike, I was amazed at how great it looked. Their attention to detail is truly impressive. It feels like I’m riding a brand-new bike, and I can’t wait to hit the trails this spring! They provided a thorough tune-up and made some excellent recommendations for upgrades that have enhanced my ride.
The shop's atmosphere is welcoming, and you can tell that the team is passionate about cycling. I also appreciated their transparency regarding pricing and service options. If you’re looking for quality bike maintenance and a team that genuinely cares about its customers, I highly recommend Trek Williamsburg. Thank you for getting my bike ready for the season!
Eddie O'Toole
Top notch customer service! The shop staff bent over backwards to help me, gave great advice, and even encouraged and commiserated with me when I shared my inexperience how I broke my bike.
If only all bike shops were like this!!
Joe Deveau
While on vacation, I had a problem w my bike. David and Michael the technician were outstanding and diagnosed and fixed the problem in a few hours.
David explained what the issue was and how they fixed it. Trek will cover under warranty which is even better.
Thanks and it’s great to have a bike store nearby for my next Williamsburg ride.
Thanks
JD
Radar
My wife and I went in just to "look". We ended up putting down a deposit on two bikes and a bike rack. We had to order my bike, as they didn't have one there my size. (They had one for my wife) So it should have been there on Tuesday. We drove down, 4 hours, to pick it up on Thursday. Well it never showed up. David stayed in contact the whole time. What they ended up doing was offering to drive an hour one way to a different store to get the bike I wanted in a different color. I accepted and they did. By the time we got there the bike was ready to be fitted. We worked with David some but mostly Chris. Both super friendly and helpful. They put the rack together, set the bikes up, mounted the rack, and put the bikes on. I would definitely recommend this bike store and Chris and David. And I know if I need help with anything, they would be there for us. Thanks guys!
Jess Brown
Manager Chris’s Hoffman and all of his crew are knowledgeable, friendly, helpful and have always been able to resolve any issue I’ve had. They’ve offered great advice on bike purchases and have brought creative solutions to issues. I’ve been a long time customer for a reason and would recommend their shop to anyone seeking quality service and equipment!
Carlos Zamora
I can not be happier with my new road bike which I got at Trek of Williamsburg. I am also extremely pleased, and indeed grateful, for the quality of service I receive whenever I visit the store. It is truly a pleasure to do business with their staff.