Brian McIntosh
Very friendly, knowledgeable service. Small shop vibe in a big store.
Alex MacMahon
Went into have a look, was greeted by a really nice man named Ethan. Ethan was super helpful and gave me all the details without being pushy. Highly recommend the store and Ethan. Thanks Ethan.
Nikki Althaus
I recently ordered a bike online for my son's birthday, but due to an error, it was sent to the wrong store. With the birthday fast approaching, I was quite anxious. However, the team at Trek Bicycle Carindale went above and beyond to rectify the situation. They coordinated swiftly and ensured the bike was ready for pickup by Friday afternoon, just in time for the celebration.
Their dedication and prompt service turned a stressful situation into a delightful experience. I'm incredibly grateful for their efforts and highly recommend Trek Bicycle Carindale to anyone seeking outstanding customer service and reliability.
Wim Viljoen
Great store with beautiful bikes.
Friendly and helpful staff.
Personal touch is so nice to ecperience!
rachel thompson
Thank you Trek Carindale - The staff are super helpful. From the moment my son and I stepped foot into the shop, Ethan was fantastic helping my son choose a bike! The team have been nothing but amazing! I cannot fault them at all. When I thought my son would have no present for his birthday (due to weather) Trek Carindale made it happen by personally opening the shop so I could collect the bike! Thanks so much! If I could give 7 stars I would!
Mark Parker
This is an excellent bike shop. It's well laid out, easy to get to, and has super friendly staff. They have a good line up of gear and a onsite mechanic who seems very well respected.
This will be my go-to Trek shop going forward.
Matt Easterby
The service provided by Adrian and his team at Trek Carindale has been outstanding.
|I purchased a Trek Fuel EXE 9.8 a couple of weeks ago. This is my first MTB and eBike and it is awesome. The quality of the components used, and the meticulous attention to detail in the build is very impressive.
I have also been really impressed by the professional sales and post sales service experience delivered by the Trek Carindale team, with big call outs to Lara and Adrian.
A premium product with a premium purchasing experience to match
Dave Hardman
The staff are very friendly and helpful and look to enjoy their work
John Manalac
Professionals and always willing to help. Highly recommended!
Shane Simons
Products are fantastic and the staff are knowledgeable and friendly
Stephen Shaw
Trek bikes are awesome. I own 4 Trek bikes 3 of which are top end Madones bought over last 20 years. Customer service at the Trek stores I’ve used has and continues to be exemplary. Thought I might have to right off my 2010 Madone 6.5 pro due to an unresolved bottom bracket issue but Trek have agreed to investigate given this is apparently a know issue. Amazing!!
Anne H
Popped in to buy a couple of things. Friendly service, shop laid out well, good stock, left with what I wanted and plus some.
Nick Jackson
Best bike store in Brisbane. The staff are really nice and knowledgeable, and they’ve always looked after me and given good advice. Whenever I have a small issue with my bike, I swing by and they fix it up. Would highly recommend. I buy all my cycling kit here.
Mihkel Uffert
Staff members are always extremely helpful and friendly and go above and beyond to help. Only good impressions! Definitely my go to bike shop!
Johanna Burdett
Very positive experience at the store
The staff answered a multitude of questions from my son happily and fully and were very knowledgeable!
G Leung
I brought my bike in for a tune-up, and I couldn’t be happier with the service! The team was friendly, knowledgeable, and took the time to explain what my bike needed.
Special thanks to Trish who I was serviced. He worked quickly and returned my bike in perfect condition – The pricing was very reasonable for the quality of work, and they even offered me a free new bell. Highly recommend this shop to anyone looking for reliable and professional bike service!
Igor Semenkov
5
Matt Harris
The team at Trek Carindale are super knowledgeable and friendly. First time buying from them and will be back! Thanks for making me feel like part of the TREK family!
Megan Booth
Great shop! Joe was awesome with helping choose what I needed to start.
Franco Steyn
I recently visited the bike shop with little knowledge about bikes, and Adrian was fantastic from start to finish. He took the time to understand my needs and provided honest, professional advice. I initially wanted to buy an electric bike, but after asking thoughtful questions, Adrian recommended an analogue bike that better suited my requirements. His expertise and genuine approach made the experience enjoyable, and I left with the perfect bike. Highly recommend!
