We were very happy that they stood by their products; had them replace the tires on a road bike in Apr 2025 and they developed problems by mid March 2026 (and were not ridden May-Oct of 2025 & stored in AC while gone, so only ridden 4 or 5 months). Brought the bike in and they agreed they were defective (one tire was splitting, the other separating and bubbling). They took care of the issue by replacing the tires at no cost, and had the bike ready by mid morning of the next day. Excellent service, and great customer support. We will definitely continue to use the shop and recommend them to others!