Kim Barton
I went to this Trek store close to closing time, a little over an hour, needing my rear tire replaced. The entire staff was awesome!! They were all extremely busy with customers and i wasn't sure if my bike would be able to get fixed in time, but once Deb finished with her other customer's needs she got right to evaluating my bike's needs. She let me know it would be ready Monday morning, they are closed on Sunday. When I explained my situation, Deb consulted with Grant, and to my very grateful suprise he said he could get it done while I waited, and he did and I was able to take my weekend bike rides!!! Deb even helped me reload my bike in my Kia Soul, and gave a few very helpful and informative pointers on the correct way to position my bike. Deb & Grant you both are more than 5 thank you for your above and beyond customer service!