Mardi Cuthbert
Picked up my new bike this week, and Scott and the team at Trek Brighton went above and beyond to make it a truly special experience! From the thoughtful setup to the warm welcome, they made New Bike Day feel extra exciting. Their attention to detail and customer care were outstanding. Highly recommend for anyone looking a great bike-buying experience.
Peter Harlow
On time, on budget and friendly service.
Charles Bayford
Fantastic experience, I had an issue with my bike from factory and it was replaced under warranty without any hassle. Good team to deal with.
Nicole Mcatee
Love this place! Will definitely be back when my tyre goes flat again
Blaine Robson
This is a shoutout to the Trek Bicycle Company(TBC) as well as Trek bicycles Brighton. To TBC for replacing my cracked TopFuel Gen 3 frame with the new 2025 Gen 4 frame! The new Gen 4 is such an improvement on the rear with the upgraded mino link and shock. Soooo muuuccchh more planted and responsive. I found the Gen 3 harsh at times. To Luc and Scott for managing the process and transferring all the components to the new frame within 48 hrs of receiving the new frame allowing me to go and ride the day after picking it up. The build is perfect with zero missed shifts, no noise at all and cables are tidy without chatter. Thanks guys!!
Jennie-Leigh Ball
This local bike shop is the absolute best! They are so helpful & happy when you go in. As we were passing today my Mom needed her handle bars adjusting and the guys at the shop was amazing! He was so willing to help and also adjusted her seat too! When we went to pay him as I’ve had this done at the other bike shop on the street which charged me to adjust my handle bars, the guy at Trek said no worries and offered to do it for free! I will be going here for all my new bikes and bike needs from now on.
Next level customer service, thanks so much! So appreciated & very grateful ☺️
Neil christie
Scot provided exceptional customer service
He made me feel special and answered all my questions
Also Anthony who served me a few weeks ago was fantastic
I could not recommend Trek any higher
Well done team
Neil Christie
Chris Brazier
Great products accompanied by great service. Special call out to Kyle to assisted me in the puchase of a new bike.
David Kenny
I visited Trek Brighton with a simple query regarding a computer-mount, and although it was a small purchase, I felt that I couldn't have been treated any better as a customer. The product was exactly what I needed. Well done Trek!
Maciej Chmara
EXELENT SERVICE
Patricia Dávila
They serviced my 2 bikes, and also installed a child seat, a basket and racks.
Lawrence Peters
Scott and the team at Trek Brighton great to deal with and super responsive
Giancarlo Valdivia
Friendly staff and very accomodating. Special thanks to Kyle for an easy process when I bought my Domane online and picked up from their branch
Sharon Howell
Great team of knowledgeable staff who happily step you through all options and answer all your questions great support post buying too
Jim Zags
Mechanic Luke, the team, and Scot, who organised the service, were absolute gentlemen!
Philip Galloway
Exceptional service. They really know bikes.
Lee Evans
Tobia and team 5 stars - simply the best.
liana kletsel
Great staff, comfortable environment, good service.
Came with an old bike to check if it’s worth make repairs. Bike was checked, tested and no issues were found. It was quick, easy and no charge!
Sabino Choi
I recently purchased a new, just-released bike from Trek Brighton, and once again, their service was exceptional. Having bought bikes from them before, I can confidently say their level of customer care can’t be faulted.
Special thanks to Scott and Luke for ensuring the bike was organised and fitted perfectly for me. Their awesome service and friendly approach made the whole experience enjoyable, and I left the store smiling and happy. I highly recommend Trek Brighton for anyone looking for excellent service and top-notch expertise.
Michael Luna
This store deserves all the 5 stars! Tobia, Scott and Kyle all assisted me in my various queries. Unfortunately I cannot say the same for all stores. I had bad experience with another store who made me feel unwelcome and didn’t really want to help with the issues I’m having with my bike. I later found out they weren’t really original Trek store, but was bought by Trek and retained the staff who don’t practice the Trek culture. But this review is about Brighton store, Scott in particular helped all the way through. Coming from an entry level Trek bike, I wanted an upgrade now that I’m riding more. Kudos to Trek for having a 30-day unconditional change of mind return. I felt bad that I had to take advantage of this because the bike didn’t workout to my needs, but Scott made me feel good. He is very knowledgeable, explained everything, provided alternatives. Because of him, I remain a loyal customer. This experience made me learn a lot about bikes and myself. I now know the right bike for me, and yes it’s still a Trek.
