I have had Trek Bicycle Inverness build up a frame for me, install handlebar tape on various bikes, and perform other miscellaneous and random tasks. Ashley, the manager remembered my name from day one, Tyson has always been friendly and engaging, and Furman is both a great communicator and problem solver which conveys his capacity to fix whatever is broken. They all have a happy-to-help attitude which is greatly appreciated and have serviced my bikes in a very timely manner. Trek Bicycle Inverness dispels all the negativity generally associated with your local bike shop. I cannot recommend them enough!