Adejumoke Ogunwole
4 months ago
The training is a must for people who desires to add value to their lives and career. It is covers career development, HR, customer experience, and a whole lot.
We were taught how to handle an irate customer, how to relate with internal ... See More
The training is a must for people who desires to add value to their lives and career. It is covers career development, HR, customer experience, and a whole lot.
We were taught how to handle an irate customer, how to relate with internal customers, AIDA MODEL (Attention, Interest, Desire and Action) MARK ( Mindset Action Repetition and Knowledge), 5 phases of a call, words or phrases that damage relationships, cross selling, upselling, marketing, sales and so many more. Its definitely worth the time. Thank you NLP Nigeria for adding value to my life. God bless