I recently had gum graphing on two teeth. The graphing was successful. I am pleased. However, I learned some valuable lessons regarding the office. My dentist referred me for one tooth. The doctor at Precision recommended four teeth. After getting the insurance estimate I decided to do just two - the one I went there for and one other. I would return the following year when my insurance renewed for the last two. However, I didn’t ask for a pre authorization (which I have learned they are not “obligated” to provide to the patient.) - I was stuck with a higher price tag than I had expected. My advice is to get a pre authorization not an estimate. They provided an expensive serum for healing not covered by my insurance that is apparently mandatory with all procedures done by this office. The patient cannot refuse it based on cost. Just a word to the wise.
Also, on the day of my procedure I was kept waiting for an hour. Dr. Daru was on her own and an emergency had come in before me, but no one told me this until they invited me to take the dentist chair. I sat in the waiting room wondering why I wasn’t being seen for an hour and unsure if I should stay or leave. When I was finally seen they couldn’t find my records and discussed taking new X-rays which I refused - imagine if I had done it? How much higher my bill might have been? I understood the difficult morning Dr. Daru had, but the same cannot be said of their billing department. Don’t make any assumptions and ask questions before treatment. Again, the graphing worked great and I am pleased. My complaint is that it cost me more than I had anticipated or budgeted for and the office has made it clear that is all on me for not knowing I had to request a pre authorization. I will not be returning to have the additional work done, especially since it has not been recommended by my dentist.