Ted Novakowski
Big thanks to Tori Broughton and the staff at Trek Bicycle Heber City. The Trek Fuel Exe e mountain bikes we rented were in nearly new condition and rode from start to finish without a glitch. On our arrival and without delay the Trek tech set the Fuel EXe bikes forks, shocks, tires, seat height and controls position to match our size, weight and preferences… attention to detail that we value but don’t see very often in a bike store rental experience.
A separate word on the lighter weight with reduced size battery and motor Fuel EXe e mountain bikes– what s surprise! Our riding included a day of over 2,700 ft of vertical with 23 miles (total for that day). One climb alone was 1,900 ft in 6 miles. We were surprised to learn that staying in the lowest assist level with occasional use of mid-level assist at particularly steep and technical sections delivered both power and duration (of assist) that were more than hoped for. And the bikes are a hoot…. from quiet and smooth climbing at lower speeds over rocks and roots to high speed rips on the flow trails the Trek Fuel EXe was the right bike for the terrain.
Thanks again for such great service and customer care. Can’t wait to get back.