Google Reviews
4.9 rating out of 333 reviews
Daniel Sidlow
We chose The Hot Tub Superstore as they had been recommended on various forums for their excellent customer service and we also wanted the reassurance of the build quality of a Master Spa. We opted for the Force 8 tub and have not been disappointed. The installation team were friendly and knowledgeable, filling the tub, setting up the chemicals and showing us how to operate it. I have also used The Hot Tub Superstore to purchase chemicals and a spare filter. If you ring up chemical shop, it is most likely that you will speak to Darren, who is also very helpful and can answer any questions you have regarding the products. Thanks again.
Rob Owen
We were looking at different hot tubs from different companies over the country we chose The Hot Tub Superstore because they very very professional and not pushy with their sales. Chloe explained about all the different tubs available and we were very happy with the price and quality so we paid our deposit and booked a delivery date.
Due to bad weather our builders could not complete their work for the tub base so we had to reschedule the delivery date but this was no problem and Chloe simply gave us another date.
We needed a crane to lift the tub over our house but getting both the crane company and the tub instillation team had to work together was no problem at all and both companies were very Covid safe while working at our property and the instillation team were very polite and fully explained how to use our new Hot tub.
I would recommend the hot tub superstore to anyone who wants a quality product and professional service.
Neil Walker
I purchased a hot tub from Hot Tub Superstore in 2017, as a total novice never only one before.
From that day the company were always on the end of the phone with helpful advice, and support to enable me to enjoy a hot tub to the fullest.
Unfortunately due to ill health I had to contact the company recently to ask for my hot tub to be relocated to a more accessible place in a forever garden for my wife.
After speaking with Dean, Damian and Ross the company have done everything in their power to help this to happen.
It’s those kind of things that make a company like the Hot Tub Superstore stand out from the rest.
Thank you to all of you involved for helping us achieve this.
wyrd
bought our hot tub sbout 7 years ago, looked online an then visited the store, staff are amazing there, we hadd it supplied delivered an fitted again they were great, have had several problems with the hot tub over the years (parts needed for wear an tear) the staffknowledgeable, fast, always cheerful and give great advice. would reccomend
Andy Barnes
Ordered a Force 5 hot tub, it was delivered and installed on the due date with no issues, the guys were great and went through the details of treatment etc while it started to warm. Because the cover, cover lifter, steps, chemical starter pack and filter are all included and set up on installation, it was ready to use after about ten hours from delivery.
Very professional and friendly through out the whole process, the hot tub itself is of excellent quality, would absolutely recomend to anybody thinking of a hot tub.
Justina Simpson
Our Force 8 is fantastic, we absolutely love it!! The service from delivery to after care was outstanding. I can't recommend hot tub super store and their staff highly enough. They are the best !
Alex Baskeyfield
Really delighted with the hot tub and the excellent service from both the sales and install team. We had a tricky access point to the garden but install team coped with it really well and took the time to explain set up and maintenance following installation. We've used it every day since you installed it.
claire Walker
Had a Legend 6 hot tub installed 2 weeks ago. What can I say, the guys who installed it very friendly and knowledgable. Set it up up, explained the set up and took away the rubbish. As for the tub...what a great purchase! I dont know how Ive never purchased one before. Great for relaxing! Great for drinks and looks amazing a night lit up. Thanks Hot tub Superstore!
Lawrence Long
The hot tub is amazing. We bought the legend 6 and we use everyday. Whole family enjoying. The jets are great, it is easy to maintain and the sound system is fantastic. The delivery timeline was as promised. The sales and customer service have been responsive and a delight to deal with. Hot tub is well built and well insulated. Would highly recommend.
Nick Edwards
From enquiry to delivery, The Hot Tub Superstore are fantastic. Great and hassle free delivery on date arranged throughout these uncertain times. Everything explained on cleaning and maintenance of our tub. Polite and very helpful customer service.
We are constantly in our new hot tube. Excellent quality from an excellent supplier. I, we, the family, definitely recommend The Hot Tub Superstore. Well done
Louise haines
Fantastic service, great guys who installed. can't wait to get in our new hot tub. Thanks
Jayne CW
After doing a lot of research on different kinds of hot tubs I chose The Hot Tub Superstore. Not only were they were in Lancashire where I live, but they already had a great reputation in the area. I watched the really informative videos online and decided on the Legend 6. Great choice, we love it. High spec, extremely well insulated and economical (approx £1 on my current tarriff) and very well made.
The delivery and installation chaps were lovely. Friendly, courteous and informative. 1st class service. Thank you! Highly recommend.
Lara Chambers
Efficient service..the team are always on hand to help with any questions and assistance. Amazing purchase and great quality best item ever owned! Also came with a starter pack with all your care products and easy to operate. Darren was on hand to help with extra accessories aswell as great advice as it can be daunting ! Thank you
Damian Killen
I have to say Ive been very impressed with the service and positive altitude of all members of staff from sales through to delivery, Installation and aftersales care. I could not recommend the team and equipment more highly. Looking forward to many years of Relaxing and enjoyment in the knowledge that we've invested well in an customer centric team and business.
Gemma Warburton
Absolutely love our G force 8. The service from both the sales team and set up guys were brilliant. We had ours delivered in December and i must say its the best piece of equipment ive ever bought. I use mine to relax but also for pain relief.
We received a really good incentive as i work for the nhs.
Recently i ordered the solutions over the phone the man was very nice and sent items out straight away. You just cant fault any of the staff.
Thank you !!!
Crossfield Interiors
Great service and brilliant hot tub, would definitely recommend
clive bishop
Big thanks to the hot tub superstore I brought a legend 6 master spar it got delivered in December 2020.. what can I say .. from the very first phone call they have been superb great help on choosing the right spar for us ..we had one problem with a jet making a noise but one phone call and in a few days later it was sorted fantastic ... the team who delivered it was amazing . Very helpful and would do anything to help to get it set up perfectly for u A .. not forgetting the guys in the shop when I phoned about chemicals they were super friendly and really help me choose the right stuff .. Great products and good prices I can not fault any of the team for they knowledge and brilliant service .. would definitely recommend
Good job guys outstanding and thank you very were are in ours every minute we can, we love it
Jon Carr
We bought our tub three years ago and the whole process from placing the order, through delivery and installation was handled with complete professionalism, the team at The Hot Tub Superstore did exactly as they had promised and always with a smile. But it is what has happened in the three years since we took delivery of our tub that has prompted me to write this review. There have been occasions when we have had to call The Hot Tub Superstore, to buy chemicals etc and a couple of times with technical issues, on every occasion they have responded quickly and effectively, once even sending out a technician free of charge to correct an issue that we had inadvertently caused. The after sales support that the guys consistently provide is second to none and a real breath of fresh air. This company sets the standard for customer service, First class !!
Rebecca Robson
We received our hot tub last week and could not be happier with the product and the service. We chose Hot Tub Superstore for its reputation for fantastic customer service and superior products. Having to order online due to covid was a bit daunting, but the hot tub superstore were great. The hot tub looks even better in real life than online!
Sophie f
We've recently had to Force 8 hot tub delivered, and we absolutely love it!
The service in ordering it was great, and the guys who delivered and installed it were absolutely amazing. We couldn't fault them at all. They were friendly and professional and got the installation done pretty quickly!
Today I phoned Darren to order some more water care products to stock up, and he was also really helpful and friendly on the phone.
Would recommend The Hot Tub Superstore to anyone!
The only problem we have is that our jets are making a horrible sound all of a sudden. I've messaged the team though, and I have every confidence they'll be able to help us get to the bottom of it
