4.7
rating out of  105  reviews
96
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ROBERT BAXTER
We got our new tub on 2/9/2020 and we are so impressed! From first contact with Kelly who was very helpful and professional to Gary who delivered and installed for an extra cost. Top quality and an absolutely unique experience from start to finish. Great company, highly recommend them to anyone.
a year ago
Stephanie Carmichael
Great service, very happy to help both pre and post sale.
a year ago
Angela Dickson
I highly recommend Royal Tubs if you are looking for a wooden hot tub. We went for the fibreglass deluxe hot tub and it did not disappoint. It looks amazing and is so quick to set up (around 3 hours to fill and heat up). Kelly was fantastic with all her help, giving great advice and helping us with the purchase. I also cannot praise Gary who delivered the tub highly enough, he was so good and assisted with getting the tub to the garden which was no easy feat! He then helped set it all up and explained everything to us. He even called in the evening to make sure everything was working as it should! First class service. It is coming up to 3 weeks now and we still LOVE it.
a year ago
Amy Curran
We placed our order with Royal Tubs online, the communication was really good and Andrew kindly let us know the essential extras we should add to our order. Delivery was estimated at 5 weeks but we are thrilled it came in 4, ready for our daughters Birthday on Saturday. Our Tub was delivered by Gary, the poor man was supposed to get here early morning but arrived after 1pm, he had high winds and rain to contend with and still had 3 more tubs to deliver. Myself and my husband had a task to get the tub in position, it took a bit of engineering and 3 hours, but it was definitely worth it. Set up was straight forward. Once filled the tub took a while to heat, but now we know how long we need we’ll be prepared and it was still warm enough to get in this morning. The tub did leak as advised it would but already this morning it had stopped. To say we are pleased is an understatement , we chose to buy a tub due to not being able to go on holiday this year because of COVID and when we were all in it last night, we felt like we were on holiday! Thank you Kelly & Andrew ordering was stress free and the tub is super.
a year ago
Mark Kelsall
Absolutely amazing. The team at royal were genuinely friendly and so helpful in helping us choose the right tub for us. Quality people and product and a price that was just right. The tub has exceeded our expectations, following Kelly and Simons advice we decided to go for a wood fired with fibre glass insert with LED lighting and massage system. Garry delivered and sited it (word of advice pay the extra and have Barry site it for you well worth it.) nothing was too much trouble. Delivered at 1.30, sited by around 3.00, stove lit at 4.00 by 5.30 water temp 38 degrees. You can’t do that with an electric one. Following morning tub water temp still a good 38 degrees, just rekindle the fire, open the champers what could be better than a bucks fizz for breakfast in the tub. Following day get a call from Garry just to make sure every thing is ok. I truly wish there were more companies like this one quality at all levels. Well done guys looking forward to loads of “tub time”
a year ago
Andrew Stainto
Very pleased with my new wood fired hot tub. Great value for money and had a few freebies thrown in. It was worth paying an extra £100 to get the tub from driveway into position, which was a faff and with steps involved still took 3 of us to do it. Also as it was being fitted out, Gary the driver explained everything that was needed to know, from operation to maintenance. When it’s fired up with bubbles going it’s uber relaxing . Beware of the sap....
a year ago
Jonathan Purssell
Hi Andrew Just wanted to give you a quick update on our recent hot tub purchase. As I mentioned to you we have 2 shepherds huts here on the farm but as yet only one had a hot tub fitted, this would out book the other by about 10 to 1. Since the additional tub has been installed both huts are now fully booked throughout the summer and into autumn. Thank you for your help and assistance, I wouldn’t hesitate to recommend you to anyone looking for a wood fired tub. And to anyone thinking about installing one in a rental property- just do it, they bookings go through the roof and our tub was paid off in the first month.. Many thanks Jonathan
a year ago
Steve Williams
After much research we decided on a wood burning hot tub and Royal Tubs couldnt of been more helpful, from my initial call with Kelly who answered every question, the service has been superb, the buying experience totally stress free, the Tub delievered within 4 weeks as promised and on arrival Gary the delivery man could not of been more helpful, he ensured he stayed and helped us get the tub into position and showed us what to do, the tub itself is exceptional, we havent been out of it since it arrived last week, it looks fantastic, the quality is excellent, its so easy to use and far better looking than a Plastic tub, I love the enviromental footprint of it, you burn wood, the ash goes into our composter, back on the garden, no chemicals. What is realkly impressive is the air bubble system which produces really strong bubbles that massage you, its defintely worth getting all the extras such as heat guard, wooden cover for the burner, the wide steps etc I am so pleased we chose a wood burning tub over a more conventional electric/plastic tub, minimum effort but looks so much better in the garden and so happy i chose Royal Tubs, stress free genuinely helpful service by a lovely family run business. Thanks for everything Kelly & Gary you have been fantatsic
a year ago
Anna White
I can’t thank Andrew and Kelly enough. From the moment I found their site on the internet , I phoned and Kelly and Andrew were both so professional, kind, understanding and full of great advise. Following a problem with the tub on re opening it from Lock down I had terrible issues with the rest filling process. I listened to their advise and got to work. We only had 5 days to rectify the situation with phone calls each day getting more advise and we finally did it. The wood burning hot tub was ready. It’s all thanks to Andrew and Kelly and their brilliant advise. Can’t recommend them highly enough.
a year ago
Chad Newton
Very easy to order given how busy the team are. Gary just finished delivering the tub and kindly helped with the setup. He’s done a great job for us and I’d just like you to know how efficient and professional he is. I love the quality and simplicity of this tub!
a year ago
Michael Robinson
Amazing tub, very efficient compared to older ones we have had. Great communication, delivery & service all round! Highly recommend
a year ago
Jacqueline Finnegan
Hot Tub arrived sooner than the expected, big thanks to Andrew for this.To say we had a difficult location to site the Tub would be an understatement, Simon the delivery driver ensured it got there safe and sound. The Hot Tub is manufactured to an amazing standard. Real quality and we could not be happier. A brilliant company to deal with from order, manufacturing and delivery. There were a few cheaper options available, but I must say we are so glad we went with Royal Tubs. Great job guys, well done.
a year ago
Vanessa Smallwood
Excellent advice, service and support from Andrew. Our log fired hot tub is outstanding and we love it, hidden in our garden! We wanted a portable filter and advice about treatment of the hot tub and Andrew couldn’t have been more helpful. Delivery not the easiest due to location but Simon was great helping us into the garden with it. The whole family are enjoying it!
a year ago
Lee Thomas
Fantastic service from start to finish spoke to Andrew for advise on tubs stove etc and made the decision to purchase square wooden hotub with external heater paid a little extra for the larger heater . Paid deposit and Andrew gave a rough date for delivery and balance of payment on delivery had phone call from delivery driver before date given to see if I wanted hotub earlier YES PLEASE. Tub delivered next day on time unloaded by driver to top of drive and gave me time to check over . IT was easy slide hot tub on its side on the pallet it was strapped too down side of house into garden and put in place by me and my daughter and boyfriend I must say fab hottub heats up quickly easy to light stove and with the plastic liner easy to clean . Absolutely love the tub been in every day during lockdown and find it stays hot to the next day so have used the following afternoon without lighting stove. Many thanks to Andrew and the royal team great product ,fab service and advise . Have had loads of friends look at tub and have recommended Royal tubs Many thanks Lee
a year ago
Emma Parkman
My Deluxe Hot Tub arrived two days ago on probably the wettest day of the year. Now in place and looks fantastic like it's always been there. Big Shout out to Gary the delivery driver who gave amazing service and went above and beyond to set it all up for me, so I literally only had to fill with wood and fire it up. We were all soaked to the skin and he then had to go off to deliver another two tubs on his lorry so don't know how he does it. Delivery was quite short notice but luckily a couple of strong neighbours were able to help get it off the Lorry as my husband was working away. Gary even came back late on Saturday night to drop off the insulated lid so customer service is also spot on. My electrician is so impressed that he is placing an order too.
a year ago
Mike Stoane
Great company to deal with and great quality tub, and what a magical experience.
a year ago
Simon Hall
Fantastic service by email and our Ofuro tub has exceeded expectations. It heated up more quickly than advertised and took less than 20kg of dry wood to go well over 40C - we had to add cold water the first time to avoid being lobsterised. Seating well designed and comfortable in different positions; easy to be immersed right up to your neck if that's what you want. The fibreglass liner is very thick and strong. It wasn't too heavy to move around once we had taken out the steps etc packed inside and removed the wooden lid. There must be something useful we can do with over a tonne of waste hot water.
a year ago
Graham Knights
We purchased a hot tub from Royal Tubs at the end of May and I have to say we have been absolutely delighted with it! All the way through the process of ordering, to Andrew arranging for our tub to arrive for our sons birthday, to the high quality service, delivery and installation. All went like clockwork, which in the middle of a pandemic is no mean feat! Above all we are extremely happy with the product. We ordered one of the deluxe tubs with Air and Hydro jets and it haven’t been out of it since it arrived. In current weather I light a fire late afternoon and by early evening it’s toasty warm and ready for the family. I couldn’t recommend Royal Tubs more; great service, great product. What more could we ask!
a year ago
Ian Phelps
Excellent service very helpful in store and what a quality product This is a lovely addition to our garden it looks wonderful and is easy to use once filled with the garden hose the tub Heats up in 1 1/2 hours and it’s ready !! No chemicals no fuss Very easy to use and maintain no running costs apart from wood Strongly recommend this product, the helpful staff and delivery driver !!
a year ago
Sandy Kelleher
I just wanted to express my gratitude to your company. The product is absolutely amazing, well crafted and is stunning. It looks and feels like incredible quality. The order process was simple and swift and I felt reassured from the start. The delivery of the product is something that I did not expect, the driver that delivered our hot tub was beyond helpful. Not only did he assist us in being able to get the tub earlier than what was scheduled, he went above and beyond loosing out on sleep and driving in the early hours of the morning to ensure the delivery was met. He was knowledgeable, kind and courteous. He assisted from the very beginning to the very end and I am blown away by how good he was. stayed with us and helped us finish off the final parts of the installation and showed us exactly what we needed to do, and provided some advice on how to keep the tub looking as good as it does indefinitely. I would certainly recommend you to my friends and family and anyone else. The whole process has been faultless and the delivery experience really adds an additional layer of customer service. I couldn’t recommend your delivery driver, or yourselves any higher. Thank you so much. I cannot wait to use it!
a year ago
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